Formula One Autocentres - Westwood Cross Reviews Summary

Customer Service

Pros:

• "The staff are always really friendly and honest."
• "Wonderful service from Andrew and his team when I needed a new clutch in a short timeframe."
• "Very impressed with the MOT service from Dave at Westwood Cross, Formula One Autocentre."
• "Really helpful & professional, called me a couple of times to let me know what was going on and advise me."
• "I return time and time again because I trust their workmanship and customer support."
• "Even when they weren't able to help us directly (body work), they offered sound advice and gave us all the info we needed to take elsewhere."
• "Staff were very professional, kind and helpful."

Cons:

• "They didn't have my booking so had to wait hour and a half."
• "Lack of communication. They didn't ask permission to proceed with works after an MOT fail."
• "Front of house gent so rude, didn't give other Formula One Autocentres staff a chance to touch car, got refund and have used A1 BlackNRound - Broadstairs Tyres very professional."
• "No help. No sorrys, so a wasted booked half day off."
• "Email to service centre didn't help, e mail to CEO was also a waste of time, he didn't even bother to reply."
• "Upon arrival there were at least 3 individuals within the working station of the garage wearing hoodies, with their hoods up."
• "Terrible customer service from him."

Quality of Work

Pros:

• "I would not hesitate to recommend this service to other motorists."
• "After spending many hours searching on the web for the best price for tyres for my motorhome I checked out F1 Autocentres, I was surprised to find that they were considerably cheaper than any tyre supplier I could find."
• "The cost of the tyres was 2nd to non with valves & balance inclusive."
• "Can't fault the service and MOTs they do here, had a couple of cars done by them and never had any issues."
• "I had full service on a car I'd just bought and, having never used them before, did wonder if they might take advantage of knowing very new car to me but I felt completely trusting of the advice given."
• "Very happy with the service I received yesterday and today."
• "Great service and great friendly staff."

Cons:

• "The mechanic then sat in the car for over 10 minutes, not sure why."
• "I went to the autocentre because two of my tyres were deflating... the job on my car was taking over an hour to complete so I would not say i had a very good experience and I will never go to the autocentre again."
• "Took my car for am MOT and it fails I ask why they say I have a serious leak in my shock absorbers I then take it to my garage with my failed MOT certificate for them to have a look as I didnt feel that there was anything wrong with my car, as I have had my car for years and I generally know when their is something wrong."
• "MOT booked in for Monday 5th its now the 9th and still no MOT???"
• "Dreadful. Simply do not use. Paid £500, took in 4 times, and left with exactly same rear suspension noise I originally went in with."
• "went to the Ramsgate branch for tracking adjustment and they gave me a print out off how much the front and back was out it was only when i got back home i checked to see if it was done and found out the track rod nuts was not even touched after i paid them to do it(lesson lernt not to go there again)."
• "The Stupid people working there don't know how to change a tire on the field."

Value for Money

Pros:

• "Very good, competitive price and very helpful."
• "Good value tyres, easy online booking service."
• "Excellent service. Purchased 4 tyres online. Got there early and they were happy for me to leave the car there whilst I went elsewhere."
• "Competitively priced for tyres, tracking and MOT."
• "These tyres were premium brand Michelins, the fitting centre is within 3 miles from home, where they were fitted by a seemingly very competent fitter."
• "Very good deal on mot at the moment when booked online. £29.50 with a free ten point summer check and free wheel alignment check."
• "Great price; great service and no surprises."

Cons:

• "DO NOT USE THEY WILL TRY TO RIP YOU OFF had an MOT done passed 2 weeks later took car in for a service at Formula one told I needed brakes front and back (discs and pads) and 4 new tyres as they were illegal took car back and took to another garage for second opinion told nothing wrong with the tyres and brakes were legal but would need new pads on front in next 3000 miles approx but discs were fine."
• "I would never recommend formula 1 at Westwood cross as they are just trying to rip you off with repairs you do not need."
• "Appalling service, charged for work they did not complete, struggled to get through to customer services."
• "Absolutely shocking! At first I thought it was a good place but now I believe I was conned out of my money."
• "Avoid at all costs despite cheap MOT offer!"
• "Utterly useless. Avoid at all costs."
• "I’d beware that some of the practices that F1 use aren’t entirely ethical."

Facility and Convenience

Pros:

• "The facility is conveniently located right next to Westwood Cross."
• "The garage is modern, clean and very presentable, and the customer waiting area above average."
• "The whole place was very clean and tidy and the waiting room was comfortable and warm."
• "I Arrived and was advised the fitting might ell take a time, shown into the waiting room which was clean and bright, a coffee machine was to hand and before I knew it the work had been carried out, all the staff were pleasant and polite, cannot fault them, excellent."
• "We were served by DREW who was most helpful in dealing with our 4 x tyre replacements."
• "From the ease of the online booking system, to the excellent value for money, I'd say the whole experience has been straight forward and honest."
• "Excellent customer service, my MOT appointment was conducted in a very professional and timely fashion at a superb competitive price."

Cons:

• "Arrived in the reception...nobody there... waited a few minutes. Spotted two guys out the back smoking and chatting, another one in the workshop with a clipboard. Just ignored me."
• "Would have got five stars but had to use the toilet, which had not been cleaned and was pretty disgusting."
• "Booked online for air on regas for specific day which it allows. Then rang to check time and was told all slots booked for that day and had to reschedule."
• "Pleased with the tyres, Had a 9.30 appointment. arrived at 9.15 the car sat outside until 9.45 waste of time asking you to arrive early!"
• "Booked and paid for a repair. Arrived at the correct time and day but they couldn’t find the booking."
• "Only mine and one other car in the garage, but still my tyre change was started 40 minutes after appointment time."
• "Had used previously for tyres etc but decided to have an mot, what a mistake! Overheard the tester telling another guy it's a pass, they then disappeared for 5 minutes and came back saying was a fail."