Prestige Cars By Peter Cooper Horsham Reviews Summary

Customer Service

Pros:

• "Aaron who sold me the car is a professional sales man. He had treated us with care and was very helpful from start to finish."
• "I have been really impressed with how he has handled the problems and fixed them promptly and professionally."
• "Paul was knowledgeable about the car, without being pushy, and was very friendly towards both me and my husband."
• "His extensive knowledge, professionalism, and dedication to customer service ensured a smooth purchasing experience."
• "Friendly staff. No rush service."
• "Staff so friendly especially Steve great salesman, great service, liked how they wasn't forceful."
• "The most fantastic customer service from all the staff who made the whole process so easy and seamless."

Cons:

• "Never again!!"
• "I WOULDN'T SUGGEST THAT ANYONE GOES TO THEM... CONMEN, COWBOYS, SCAMMERS OR JUST PLAIN LIARS..."
• "The sales man then said he’d call me back in half an hour then didn’t answer my call throughout the day."
• "They kept it for 3 weeks and never contacted me."
• "The Sales Manager Paul Ewing threatened to keep my deposit if I did not change my earlier review of this awful company."
• "Basically sold me a car not in a proper condition and not willing to fix it even though asked properly."
• "Pretty bad experience at haven and the whole time I felt like I was more in the way and a pain than a customer."

Quality of Cars

Pros:

• "I was impressed that he had sourced a car so quickly and that it was exactly what I was looking for and in addition to this the car had a very low mileage."
• "Having seen a couple of cars we were interested in and got the keys to look over we then took one for a test drive on our own."
• "You can buy with confidence knowing this is a trustworthy and honest garage."
• "I always get great service."
• "I would recommend him to you and anyone else who reads this."
• "Haven did a great job on the car we bought."
• "Totally floored by a faultless example of 5* service."

Cons:

• "When collected they had done nothing. It still had exactly the same problems."
• "It needs an awful lot of work done to pass an MOT. Parts and labour amounting to £1600."
• "Unfortunately after 5 months I could hear a slight noise coming from the rear wheel bearing."
• "Sold me a maserati that needed a wheel alignment which I informed them on the 2nd day."
• "Do not touch this company!!!!!!"
• "I was horrified to discover just 4 weeks later that the front brakes had stuck and the rear brakes needed replacing."
• "Travelled 4 hours to buy a vehicle arrived early waited around for the gentlemen then someone else arrives later than me for the same vehicle then the garage started a bidding war to who would pay the most for the vehicle be aware SCAMMERS!!"

Value and Offers

Pros:

• "They offered me a service, 12 months comprehensive warranty and MOT and a further discount off the screen price."
• "No pushy sales. Straight facts and brass tacks."
• "I'd definitely recommend them."
• "Would come back if we needed another car in the future & will be returning for servicing & MOT after a deal offered during the sale."
• "The car I chose was prepared to the highest standard in just over a week from when I placed my order."
• "The sales are great and the after service is fantastic."
• "Thank you for my beautiful Peugeot 3008."

Cons:

• "I was never told the APR or total repayment of the loan, had to work that out myself from the monthly payments and length of loan."
• "Do not deal with these clowns. Reported to trading standards."
• "*You have been warned*"
• "The Sales Manager Paul Ewing threatened to keep my deposit if I did not change my earlier review of this awful company."
• "They insist you purchase RAC Warranty and if you don't they 'throw it in'."
• "They would promise free repair etc but they would only delay and eventually not do anything and you'll end up with a faulty car."
• "To be treated this way on the pure assumption we are tyre kickers when we are the opposite was completely rude and unprofessional."