bravoauto Burton Reviews Summary

Customer Service

Pros:

• "Was introduced to sales advisor Sunny who I can’t thank enough ensuring the smooth purchase of my vehicle."
• "The team kept me updated all throughout the process as the car had to come from a different site."
• "Owen at BravoAuto is a top chap who made our car-buying experience exceptional."
• "From the minute I stepped in the door, Mandy was amazing! The service was completed by Callum."
• "Richard was excellent, moving the drop off venue to a more convenient one for me."
• "Sophie and Owen made the purchasing experience so easy."
• "The help I received from Ryan when I initially made contact about the issues I was having was brilliant."
• "Owen was extremely warm and welcoming, he was very professional but without any pressure."

Cons:

• "Wouldn't recommend buying a vehicle from Bravo Auto, they don't want to know me now they've made the sale."
• "Called and sent email's but no help."
• "Appalling. I left Owen a 5 star previously but the rest of the branch is terrible."
• "I'll start by saying this review only reflects BravoAuto Burton and not the company."
• "We put deposit for a car after speaking with Mrs Scarlett Palmer, she was supposed to call later on the same day to arrange the rest but she never did."
• "Had an awful experience about a year ago with Bravoauto Burton."
• "Would rate it 0 starts if possible, a car my boyfriend purchased has had the same problems for 10 months."
• "Since having the service the car has been at its absolute worst, the service light still keeps coming on and sometimes it’s not starting at all."

Vehicle Condition

Pros:

• "I spent over £££££ on a vehicle from here which initially seemed fine."
• "Bought a used car off Owen at bravoauto and am really happy with the overall experience."
• "Sold my car here for the best price on the market."
• "Our experience was very positive. From initial enquiry to collecting the car was less than 48 hours."
• "Travelled from our home down south to Burton on Trent. Had a great experience prior to attending as Paz gave us plenty information."
• "Bought my Nissan juke from here on Saturday. Had great customer with Alex and especially Paz Banga."
• "Ford KA SC10 SUX car sold not as described in AUTOTRADER with micro blistering."
• "Came in recently looking for first cars haven’t passed my test yet but will definitely be back! Spoke to Alex who showed me all the cars suitable for a new driver."

Cons:

• "1.DPF light came on the dash, Bravo Auto advised it was the regeneration process which does happen, however this light has came on 4 times since ownership (within 6 weeks)."
• "2. Rumbling / Vibration went turning at low speed."
• "3. Passenger seat belt clip triggers light on dash, the car thinks the passenger isn't wearing a seat belt."
• "4. I brought the car with an electrical mirror fault, they said a replacement would be ordered and fitted. Around 4 weeks later the mirror motor was delivered and fitted at their workshop, whilst they were fitting the mirror motor they smashed the mirror glass."
• "Had to bring my car in for some work to be done on it. The help I received from Ryan when I initially made contact about the issues I was having was brilliant and extremely helpful."
• "Vehicle was plugged in to diagnostics to check the DPF issue, no codes found. will continue to monitor."
• "Had an awful experience about a year ago with Bravoauto Burton. Sold me a Ford Kuga for £15,000 turned up with the interior filthy dirty with cobwebs on the rear windows and with a suspension weaker than Hasbullas arms."
• "Stay away from Inchcape used car sales. I purchased a focus St3 from these. The car was sold to me, un road worthy, offside headlight was not functional and the same with the rear light, approximately 6 week it took to get this resolved."