"I received incredible customer service from Grant and Matthew who were able to quickly find me the perfect car, below budget, and allow me to drive away the same day."
"Very quick to respond to emails and very friendly and professional in the showroom."
"Ricky Mentesh was responsive from the outset without resorting to a pressured type negotiation that would have made me walk away."
"Excellent customer service from Grant."
"Liam Kirby offered excellent customer service and communication updates at all times."
"Thanks to the lady who helped me secure my Focus. Very friendly staff had lots of knowledge on the car, advice and tips and were in no way pushy ore 'salesy'."
"I would highly recommend using Lookers, I was provided with excellent service from Grant."
Cons:
"The whole service was a shambles."
"The scratches and scuffs I had pointed out were not dealt when I turned up."
"Terrible parking and access to showroom. Mobility staff member was not friendly and abrupt."
"Car I bought turned out to have had more owners then was stated, ignored when called and emailed, looking at other reviews this appears to be a common practice, Disappointed."
"I dropped my vehicle off for a booked service at 0845, and received no communications until I called at 1600."
"I will never buy a car from you again appalled by the customer service absolutely shocking feel scammed… STAY AWAY!"
"The worst car dealer I’ve ever had to deal with, total waste off time."
Buying Process
Pros:
"The process was so easy and hassle free and I am really grateful for it too."
"The complete process took less than 24 hours from the point of agreeing the price with trade-in and deciding which of the add-ons were suitable."
"Everything was explained very well and there was a quick turnaround from my first enquiry to being able to drive off in my new car."
"Considering the restrictions due to Coronavirus currently, the process of buying a car from Lookers was really straightforward."
"Grant made a long distance purchase possible and practical."
"I just bought a car and part exchange my old car.all paperworks were straight foward and quick."
"Kept me updated every step of the way, explained everything to me."
Cons:
"Also do not buy any additional warranties from these con artists, as terms not explained and if you sell the car during this period you can kiss your money goodbye.. will never be using Crookers again!"
"Everything we wanted was an added extra cost on the car we looked at."
"No help to contribute towards these costs absolutely disgusting selling people cars that have malfunctions."
"A lack of real explanation during the sales process."
"Booked a car test drive through the central booking team... If you want reliable people you can trust then go elsewhere."
"Whole experience felt more like get the sale, make a huge profit for the dealership and their commission."
"Transfer unit needed replacing which they wouldn’t touch and on closer inspection issues with gearbox also and rear differential on its way out."
Vehicle Quality
Pros:
"We love our new car."
"Very satisfied with my new car. Thank you Lookers Ford Braintree."
"The car had a number of issues that were covered under warranty, so Ricky and his colleague Olivia arranged a loan car, called with daily updates and compressively ticked off my list of problems."
"Ford as a make seem to have hit the nail on the head with the vehicles I was shown, and their comfort levels are so high these days... Definitely worth a look."
"I managed to secure a very competitive deal on a 2020 Ford Puma, which I am very happy with."
"I am over the moon with the car. I Have been dealing with Charlie who was professional from the start."
"I love the video of the inspection sent too so I could see the tyre checks and the examination of the cars health check."
Cons:
"Me and my partner brought a car 3years ago from Braintree lookers, and I’m absolutely shocked to say my Ford Focus I brought has a common electrical fault."
"Disappointing. Paid 12.5k for a Kuga, battery died 3 times within the first month."
"Broke down after only 40 miles and told today that our new car had the wrong oil in it, really how did that happen!!"
"One of the new parts failed within a week leaking gear box oil lucky I noticed it over my new drive."
"Within 2 months of the sale the bottom tray fell off, and after inspection at a ford garage it was held together with tie wraps."
"Transfer unit needed replacing which they wouldn’t touch and on closer inspection issues with gearbox also and rear differential on its way out."
"My wife’s first experience of her new car (Which was a surprise) was to go directly to the nearest Fuel garage as the car was delivered empty."