The Address Estate Agents Beckenham Reviews Summary

Customer Service

Pros:

• "The communication from Neil at every step of the way has been great."
• "They always answer the phone and do their best to accommodate any viewings and answer queries."
• "Neil Kept us updated on a regular basis and was very transparent in his approach which filled us with confidence."
• "They contacted me when needed throughout the conveyancing process to ensure things were going on track and were really quick to respond to emails and phone calls when we raised queries (via them) with the sellers."
• "Always quick to respond on email, always there to take a call."
• "The team truly made the process of buying my property so much easier and I am very grateful for that."
• "They were highly professional, friendly, honest and helpful."

Cons:

• "However, the adjudicator found other faults within their process, which is why the ruling was for them to pay compensation."
• "We feel The Address aren't the only ones responsible for our predicament, but we certainly wouldn't have bought the house, had we known about the issue."
• "We feel the lie about pests not being an issue in the house has cost us a lot in money and energy."

Professionalism

Pros:

• "The whole team were professional and friendly from start to finish."
• "The standard of personal service was exceptional from the professional pictures and advert, the response to calls and emails and dealing with a tricky chain that they navigated to success during the stamp duty holiday period."
• "The whole team were linked up, professional and provided a fantastic service."
• "The Address is a really fantastic company, they offer a totally professional and reliable service."
• "The team is remarkably easy to communicate with, always available, and genuinely attentive to all inquiries."
• "The Address team has been phenomenal and exceptional in all our dealings - they are experienced, professional, attentive, diligent and courteous from start to finish."
• "We were impressed with how professional, communicative and transparent they were."

Cons:

• "The result of the case was that the adjudicator supported that they they failed on the *communication front and the *complaint handling front."

Efficiency

Pros:

• "Our property was professionally marketed and we were under offer within a matter of days."
• "The ongoing support during the period to exchange was likewise excellent and the team moved things along at the right pace."
• "From start to finish the Address Estate Agents made sure our sale went through to completion."
• "Neil was great at communicating not only to me but to the rest of the chain to keep the sale moving."
• "Red and Neil’s efficiency helped us exchange just a month after our offer was accepted."
• "Debbie was so efficient and managed to solve all the problems and keep the sale moving."
• "A big thank you to the whole team at the Address who was reactive and efficient throughout the whole selling process."

Cons:

• "Despite many hurdles in our sale - a buyer disappearing, slow responses from legal teams & uncooperative management companies to name a few - everyone at The Address went above and beyond at all stages offering sage advice, alternative options & invaluable help in getting the sale through to exchange."

Personal Touch

Pros:

• "Being a family run business, there was a care and sensitivity towards us putting our lovely house on the market."
• "The family-run set up of The Address was what appealed most to us and the personalised and friendly approach did not disappoint."
• "They are the least ‘estate agenty’ estate agent I have ever dealt with, and this is a very good thing!"
• "The best estate agents out there! They take customer care very serious and keep you updated every step of the way."
• "The whole team were extreamly professional, kept us informed and updated the entire time, and were always able to help with everything we asked from them."
• "Their knowledge and expertise is first class."
• "They just wanted to get the best for all and seemed genuinely invested."

Cons:

• "We have since had a ruling from The Property Ombudsman that The Address have to pay compensation to us for the whole ordeal."