Address: 15 Progress Way, Croydon, CR0 4XD, United Kingdom
Phone: +442083084386
Rating: 4.2
based on 297 reviews.
Customer Service
Pros:
"I bought my car last week, and I was amazed at the customer service."
"Paul Mizzi is an amazing gentleman and takes the time to get to know his customers and treats them with respect."
"Special mention to Sean Burl who went out of his way to ensure we received the best possible offer."
"Mark was soo helpful soo polite honestly the best person for my choice of car."
"Thank you Mark for the excellent customer service you provided us at the Croydon branch."
"I would highly recommend this garage. After sales service also great."
"Tracey was great: she understood what we needed and was helpful, generous with her time and went above and beyond to get us the right deal."
Cons:
"Staff, including the so called manager were rude, haughty, disrespectful and dismissive."
"Terrible customer service. I reserved a car a few weeks back for a car that I was then told they could not get into the branch."
"Sales staff and their manager was not on the same page."
"Pushy, rude staff trying to sell us cars we're not interested in even after being told we're not interested."
"Absolutely terrible service!"
"Very rude telephone conversation with the service manager terminating the call without giving a new date for my car service."
"Wasted journey and dreadful customer service do not make the mistake of reserving a vehicle here and would avoid at all costs!"
Communication
Pros:
"Attention was prompt, explanation was clear and precise, options were given and the sales executive, Sean Burl was very friendly."
"Mark was friendly and informative and put me at ease that I was making the right choice of car."
"I informed them I was a Vauxhall Service Club member and the price I was quoted and they did honour it."
"Dyanna was really friendly and helpful and made sure I was informed and comfortable about the whole process."
"I have had great service from Victor at Stellantis Croydon. Victor kept me informed as to when the car would be delivered."
"Ray Thomas was fantastic throughout the process of purchasing a car."
"Sean Burl kept me updated throughout the whole process; from delivery of the car to the dealership, to arranging viewing and collection."
Cons:
"No proper communication from your staff."
"Horrible professionalism, was never kept up-to-date on my order."
"Since the service and MOT I have had problems with the car. I have lost count the amount of times I have phoned them and left messages never to hear back."
"The worst customer service ever! No-one seems to care when you go in, no follow-up to the correct contacts."
"They do not follow-up on customer contact when calling several times within the first 2 weeks of the car sold."
"Texts to the dealership number are not responded to, despite the main purpose being to provide updates/answer questions."
"What’s the point of having phones for the service department if no one ever answers them ?"
Facility & Logistics
Pros:
"It's a really inviting showroom unlike others we've visited in the past."
"In for a service with my motability vehicle, first time at the new site. Very clean and bright and overall much bigger than the old place."
"I cannot believe how fantastic Vauxhall's new showroom in Croydon is."
"The COVID precautions were very good clearly marked routes through the showroom, hand sanitisers in key areas, plastic screens on desks."
"Convenient location near Purley way."
"Great show room for Vauxhall Cars."
"I beautiful show room, staff are exceptional, friendly and very professional."
Cons:
"For a 20 minutes job, they promised to be ready at 04 PM in the same day. I finally got my car next day."
"There is literally no where to stop at this dealership. The road is narrow and full of parked cars whilst the dealership car park was even more congested."
"Trying to park in the designated disability bays is ridiculous as there are vans and cars that have no blue badges in there windows parked all over the place."
"Logistics concerning vehicle drop off were terrible. Going back and forth to move my vehicle."
"Unfortunately, the atmosphere inside the dealership is very dull."
"Poorly laid out with even worse customer service."
"You have to scan a code for the car price which is extremely hard to see in the sun on your phone."