Ohannes Burger Arnold Reviews Summary

Customer Service

Pros:

• "Customer service was incredible and the burgers we had were exceptional."
• "Staff and manager made you feel welcome, nice clean place, the food was absolutely amazing."
• "Very welcoming staff. Can tell a lot of compassion goes into the food not just effort."
• "Fantastic service! Bald man at the front was amazing and talked a lot and made me feel at home."
• "Food is absolutely banging, always good whether it’s the box fries or the burgers it’s always 10/10."
• "The burgers were really good quality and tasty, one of the best burgers I've had."
• "Great service from everyone at the Arnold branch and the manager is great very helpful."
• "After trying Ohannes Arnold I bet you gonna fall in love with the burger and chips again."

Cons:

• "Absolutely appalling. They took over an hour to deliver our food, and delivered it over 45 minutes after the estimated time."
• "The guy I spoke to on the phone was really unhelpful and quite abrupt."
• "Food arrived disappointingly cold & ultimately, we binned a lot of it as unpalatable."
• "Food arrived cold and chips were off. When complaint to Arnold, Nottingham branch, manager was very rude."
• "If they mess up your order, good luck getting any kind of refund back."
• "Terrible service. Placed an order Via Uber eats... Rang store 2 hours after order initially placed was told 'it's crazy busy, be with you in 5-10 minutes'."
• "Disappointed. If they mess up your order, good luck getting any kind of refund back."
• "The guy was quite angry. Don’t recommend it."

Food Quality

Pros:

• "Food was 10/10 on all fronts, highly recommend."
• "The peri-peri chicken burger - the quality of the food has been always been very high in my opinion, and has always tasted great."
• "Absolutely fantastic burgers. Not bad prices and very tasty, you get loads of chunky seasoned chips with each burger."
• "Excellent value. I had the cheese melt and was juicy and flavoursome."
• "Had probably one of the best burgers ever from here today."
• "Good Burgers & Good portions! However I wouldn't call it a Dine in restaurant."
• "You lot are ridiculous. Opened my box and was like wowsers. Got enough chips to feed my road and the burger was absolutely 🤌🏽🤌🏽🤌🏽🤌🏽 food came rapid, onion rings are fire."
• "Absolutely banging burgers. The full meat experience is definitely a win. The food ingredients are fresh and you can tell this by the quality."

Cons:

• "Quite disappointed with the food - usually go to the city centre branch and its quite good."
• "The sides are massively overpriced!! £5.50 for 6 mozzarella sticks out of a packet."
• "Chips had waaay too much seasoning on."
• "I wasn't a fan of the buttermilk chicken bits though. They seemed to lack flavour and overcooked."
• "Absolutely shocking food from here last night... Stone cold food, Cheese mania burger, where do I start! Bun, rock solid, I could knock some1 out with it, Burger, felt like it had been there for over 6 hours, Cheese mania, 1 slice of processed cheese 🤦🏻‍♂️"
• "Ordered for delivery at 5:30... Food finally arrived 3 hours after ordering with a surly driver offering no apology, merely stating they were ‘mega-busy’."
• "This place was amazing however over the last few years as they have opened more stores the quality service has massively dropped off. The prices have gone up, burgers often arrive cold and the care that goes into building the burgers had dropped off."
• "Tonight we as a family ordered 4 burger meals, onion rings & chicken bites... Totally enjoyed our meal & will definitely be ordering again soon …. When I’m not as full!! 🤣"

Delivery & Timeliness

Pros:

• "They are fairly fast with delivery, and you only have to wait around 10-15 minutes if you order a collection online, or if you go in and order yourself."
• "Food came rapid, onion rings are fire."
• "Came on to praise the customer service received tonight, the uber driver couldn't find our address... the restaurant cooked more the food, threw in a couple of freebies and sent a member of their team with the order."
• "I have eaten at Ohannes burgers before and think that they are really good value for money considering that you can get burger and chips for less than 7 quid."

Cons:

• "Rang the restaurant at 8:25 still waiting for the food and asked for a cancellation."
• "This is the second time this has happened and looking at previous reviews is becoming more frequent with this establishment."
• "1st time ordering delivery was 1 hour 30 mins and left out items off our order."
• "2nd time ordering again deliver was almost 2 hours called and said they had problem with getting orders through from the website."
• "On this occasion poor. Ordered through Just eat. Food bland and tepid at the best."
• "Absolutely appalling. They took over an hour to deliver our food, and delivered it over 45 minutes after the estimated time."
• "Food finally arrived 3 hours after ordering with a surly driver offering no apology, merely stating they were ‘mega-busy’."
• "shockingly bad, was told order would arrive at 01:20-01:40, it did not, so i called the restaurant and they said the order would be leaving the restaurant at 02:00, and was still not delivered."