Dimensions Leisure Centre Reviews Summary

Staff and Service

Pros:

• "Everyone always seems to have a nice time here. Staff are helpful and friendly."
• "Staff are always friendly and welcoming and make an amazing effort with my son."
• "The staff were very friendly and helpful."
• "Most of the staff are friendly and knowledgeable."
• "Staff are lovely and helpful, if not for the help of the staff I would not be able to do my work outs as a blind person."
• "Staff were helpful at the entrance."
• "Great staff, including the security guards who take care of the pitches."

Cons:

• "The three staff members didn't have a clue what they were doing."
• "The staff look like they don't want to be there and are a bit ignorant."
• "Staff never pick up the phone."
• "The receptionist isn't very friendly, she completed my transaction without even looking up from her computer screen."
• "Incompetent staff and all round waste of time fuel and energy."
• "I did mention this to a member of staff who came to open lockers but they didn't seem to care or take on board what I was saying."
• "Wouldn't even give them 1 star. Over packed with people and the life guards didn't even do their job when 2 kids could of drowned in the rapids."

Cleanliness and Facilities

Pros:

• "The facilities were clean and tidy."
• "Facilities are clean every time we visit."
• "A nicely featured pool. Clean with lots of fun for the younger kids."
• "Always clean, both in the pool and changing areas, friendly staff and a lovely little cafe that offers really nice snacks and meals."
• "The pool is always clean, the staff are always very helpful and friendly, as are the lifeguards."
• "Grandaughter loved it place was clean prices ok and best of all lifeguards were vigilant."
• "The waters lovely and warm and the perfect place for young children to be introduced to the water as there's no ladders into deep water but a gradual slope into the water, not badly priced, loads of fun and it's lovey and clean!"

Cons:

• "Desperately needs shutting down and tiles sorting out just feels tatty and looks dirty in the hot tub type area."
• "The whole pool area felt unclean."
• "The condition of the changing rooms was poor very dirty not hygenic at all."
• "Lockers and changing rooms however are dirty, smelly old and need a really good refurb."
• "Changing rooms need a good clean as they were gross."
• "The changing room's are just awful, just dirty."
• "However the changing areas are not clean, it's also very narrow and dark."

Value and Pricing

Pros:

• "Nice pool and reasonably priced."
• "Great value for money paying for soft play and swimming all in one kids have fun."
• "It was cheap, paid less than a tenner for 2 teenagers and 1 adult."
• "The pricing is also fantastic value for money; the lockers may cost 50p but it's hardly an issue when admission is so cheap."
• "Very reasonable pricing."
• "It's fun and doesn't break the bank."
• "The pool part itself is fun and very reasonably priced."

Cons:

• "You have to pay for parking even though you're a customer!"
• "Parking is not free and the machine only takes coins."
• "I wasn’t impressed by the pay for parking (£1.30 and only cash)."
• "Only negative is you have to pay to park and the minimum time is 3 hrs costing £1.20."
• "It's a pay for everything establishment."
• "Car parking is a pain as making people pay for parking is poor."
• "The lockers are very small and take 50p every time you open them up."

Accessibility and Family-Friendliness

Pros:

• "Excellent disabled changing facility - best I've seen in a while."
• "The aqua tots sessions are great, fun for kids, plenty to do and lots of floats and armbands available."
• "A well-staffed swimming pool, with a good range of different areas for all different swimmers."
• "Good selection of swimming areas. Big slide for the older kids and some smaller pools for the littler kids."
• "The pool is very family friendly but not for such young children as they advertise."
• "DIMENSIONS has wheelchair access to the building & the main swimming pool starts at floor level."
• "The joint family changing rooms worked really well for us as both my wife and I were able to be together to make getting our daughter changed before and after much less stressful."

Cons:

• "I think the rules are a bit ridiculous, my 2-year-old had a float around her waist as well as me holding on to her, but they said she couldn't go in without armbands."
• "The small pool was closed when my family and I visited, so it wasn't possible to swim properly."
• "Very little to do for the children except for a lazy river, but the caveat here is you have to be over 1.4m to go in this without armbands."
• "The swimming area was heavily over crowded my 4year old had fun but the safety aspect was to be questioned."
• "Whilst there are family/baby changing rooms there are not really enough for demand and the normal changing spaces need to be bigger for those with children."
• "The actually swimming pool though isn't very big don't go if you are wanting to swim for fitness."
• "The pool design is great for kids, with lots of shallow areas for less confident swimmers."