Littlehampton Wave Reviews Summary

Customer Service

Pros:

• "In fact all the staff are helpful and very professional."
• "The staff are amazing and so friendly. Nothing is too much trouble and always with a smile."
• "The staff are great, very friendly, helpful and respectful."
• "All the staff were very helpful and good at communicating."
• "Friendly and smiley young staff who were all helpful and informed."
• "Great staff front of house and there is always cleaning going on."
• "The cafe staff are lovely and friendly too and will always take the time to serve you with a smile and ask how your day has been."

Cons:

• "Unfortunately my visit was let down in regards to the poor customer service I received."
• "A complete lack of communication throughout the whole centre, zero customer empathy from certain members of staff."
• "Staff to busy on the phone so ten minutes to get in."
• "Staff is absolutely clueless, unhelpful and extremely slow."
• "Sadly the receptionists were rude to customers on arrival."
• "Reception are always busy and often stressed."
• "Staff on the desk talk of poor management and I wholly agree, it’s a shambles."

Facilities

Pros:

• "Facilities are really first class. Very clean."
• "Great new swimming pool with all the mod cons."
• "Very impressive and a welcome and needed upgrade from the previous centre."
• "Brilliant pool and brilliant baby pool and good changing rooms. All very new and clean."
• "Wonderful well designed clean modern facilities with friendly professional staff throughout."
• "Excellent swimming pool and gym facilities."
• "The facilities are really nice."

Cons:

• "Round the pool side is black mould."
• "Despite being new the changing village is always dirty with dirt on the floors, flip flops are a must."
• "The only negative thing I've got to say about the place is because the new centre is being built, the current one is being let to run down a bit, machines aren't working, showers aren't working etc."
• "Very dirty in fact absolutely disgusting for a new leisure centre the floors were rotten with mud and the urine."
• "Changing rooms are never clean, rubbish and food on the floor."
• "Swim changing room always full of rubbish and unclean."
• "Changing facilities are disgusting - always smelling of stagnant urine."

Swimming Lessons and Classes

Pros:

• "Have been coming here for a number of years (old pool and new) the staff are friendly and my sons have been having Swimming lessons, and they have all done incredibly well."
• "We use this facility for swimming lessons for my 2 year old. Teacher is brilliant, his come really far in a short space of time."
• "The children all have a wonderful bond with the teachers which gives them the confidence and trust to learn their swimming."
• "Every teacher has been really friendly, patient and encouraging."
• "I have been using this swimming pool for years...is always clean, has very helpful staff and is ideal for training first and then relaxing in the sauna."
• "The swimming pools and coaches are all beyond incredible here."
• "Great pools for all ages and abilities."

Cons:

• "Went swimming today with our baby and we was not impressed with the lifeguards who did not seem to be able to control the pool area."
• "Instructors late for classes and that time never being made up."
• "Classes and times are moved around and sometimes the reception staff don't know if an instructor is absent."
• "DO NOT SWIM HERE...if you are disabled or caring for someone with a physical or mental disability and expect to have a safe and calm hour on a Friday morning."
• "I'm am totally not impressed with this place. I have a membership card but can never get in for a swim due to all the swimming schools."
• "Pool temperatures have been lowered significantly, resulting in blue-lipped children shivering throughout lessons."
• "Not strenuous classes, but they have been a life line for me over the past 6 or 7 months."