Group 1 Land Rover Sidcup Reviews Summary

Customer Service Experience

Pros:

• "Provided a fantastic service and got my car booked in at Swanley without delay unlike other LR dealers near me."
• "Mark Evans sorted out my issues a while ago and I have dealt with him ever since."
• "Adam in the service department... was a consummate professional and made the entire process of getting my vehicle serviced an absolute breeze."
• "Mark Evans solved the problem for me... Even gave me a voucher for a local cafe so I could have some food while I waited for him to complete."

Cons:

• "Worse customer service... No communication with me, I was the one who keep calling and chase them up."
• "Awful customer care like usual… 8 days for an MOT and service to be completed with zero contact or update on the progress of the job."
• "I really think it’s poor to have a 3-4 week wait for service even with such a bad reputation."
• "They returned my faulty car, still faulty. An 18 month old Range Rover sport, failed engine and in a dangerous condition to drive."

Technical Support and Expertise

Pros:

• "Mark always goes above and beyond to help you. I always ask if he is available because I know my car will be in good hands."
• "Technician Martin went above and beyond in trying to assist and advise regarding an issue with my Range Rover Evoque."
• "Raja's team of car valeting experts exhibited an impressive level of expertise and precision in their work."
• "Had a technical problem with our Range Rover and had a visit from Mark Evans, technician. Sorted our problem out in minutes."

Cons:

• "Seem to be unable to communicate either via telephone or email. Multiple calls have been unreturned."
• "Tried to make an appointment for tomorrow on my day off to buy a brand new vehicle but unable to do so by phone or email."
• "They live and breath indifference and incompetence. Begrudgingly I have to admire their complete lack of care when confronted with reports of bad service."
• "When I first purchased the first car 4/5 years a go the service was excellent... The 2nd time round... didn’t know anything at all."

Vehicle Purchase and Sales Process

Pros:

• "Just bought a RR Sport and Carmen handled the whole process, which was superb."
• "Bought a Land Rover Defender in October 2023... Bledar Marraj, who is very knowledgeable, helpful and just a pleasure to communicate with."
• "JC was very personable and knowledgeable of the evoke... Very impressive."
• "Iv just taken delivery this week of my new Range Rover Sport... Thank you JC for a excellent buying experience much better than Iv had from other big name car brands before."

Cons:

• "Worse experience ever, £50k car, I have Paid the deposit for the car, to be collected 3 days after, made a trip to London to collect the car, been told it was not ready."
• "Terrible. Tried to buy a car from them they never rang me back on a 50k cash purchase so I purchased from a Guy Samon in Sheffield."
• "I am mystified by the good reviews, given our experience on more than one occasion... The clonking turned out to be worn anti roll bar bushes and there is also a split on another rubber mount under the vehicle."
• "I bought a Range Rover sport from the Sidcup dealership in august but when the car arrived it had a critical engine oil level low warning and the keys didn’t unlock the car properly."