Address: Cherry Orchard Way, Rochford, SS4 1GP, United Kingdom
Phone: +441702892126
Rating: 4.0
based on 137 reviews.
Customer Service
Pros:
"Excellent customer service by Jade Day!"
"Elle Davis is a very pleasant sales person she has provided an excellent customer service."
"The customer service is beyond top class. There is always someone you can talk to regarding your car service or MOTS or even during collections."
"Frankie was extremely knowledgeable about all the products and services and answered all of our questions."
"The reception ladies are most helpful (many thanks) also special mention to Mark and Tim the service managers for their help and a thank you to Liam the service Tech who done a great job."
"I recommend to anyone to speak with these guys first you will find them very helpful."
"I have and will recommend this dealership and Frankie Jerome in particular as the experience was absolutely fantastic."
Cons:
"Outrageous behaviour from a main dealer."
"RUBBISH SERVICE AND AFTERCARE - i have owned range rovers for 10 years, dealing with Beadles southend has now made me not want to own on every again, the staff are useless."
"I would honestly look elsewhere, if you need to use a main dealer please drive further and do not use this company!!"
"If there was an option to leave no stars I would, appalling customer service."
"Awful standard of service and not at all what is expected of a supposed premium brand."
"The absolute worst dealership I have come across with their service department bottom of the pile!!"
"AVOID, THIS DEALERSHIP CAN NOT BE TRUSTED."
Sales Experience
Pros:
"Toby Wright! We couldn’t thank him enough for walking us through the process and making it so easy!"
"Purchase a Discovery R-Dynamics and 5 Door Defender assisted by one of the hardworking and well recommended Sales executive in this dealership TOBBY WRIGHT."
"He was honest and completely trustworthy and I was so pleased after my recent experience at a 'competitor'."
"No surprise my friend recommended him to me!"
"Darren is the perfect example of a modern day used car sales person. Honest, genuine and informative."
"The sales man Jason was a total legend from the minute I asked a random question on a car, which lead to me purchasing my new car 4 days later, super fast turn around."
"I will not hesitate to recommend Aaron to everyone as I know they will receive a great service."
Cons:
"He then proceeded to give us the hard sell, constantly telling me what a lovely car it was."
"Took back after test drive to find place all locked up, found a side exit door open but place empty, eventually found someone who took the keys and said my sales girl was with a customer and would phone me, still waiting."
"Horrible customer service... Once we arrived, there was nobody available to see us."
"They refused to change these tyres even after an advisory from their MOT inspector suggested it."
"Wanted to book a service, but took hours of repeated calling / waiting for a callback to actually speak to anyone, then was told they couldn't fit me in for another 4 weeks!"
"The management are employing people who have no knowledge of the cars who just want to lie and mislead you into leaving a deposit."
"Not sure about the service but the sales guys are hopeless: rude; unaccommodating and generally useless."
Vehicle Servicing and Repairs
Pros:
"The car was serviced and cleaned immaculately, so we have nothing but praise for helping us out."
"Just had my F Type Serviced (1st service 1 year old) Mat and his team done a great job."
"Had the best experience ever at Jaguar."
"With the help of Frankie, I was able to test drive a Range Rover Sport which met my requirements."
"Would definitely recommend Them especially Richard who is very patient!"
"Richard and the team always made me feel comfortable and looked after me from start to finish."
"Tim, was nothing less than 5*. Despite me not having an appointment, he took upon himself to change the locking nuts over there and then for me."