Listers Land Rover Solihull Reviews Summary

Customer Service

Pros:

• "Fantastic Service provided by Ben Mooney at Landrover in Solihull!"
• "The staff were really friendly and although I waited for the car for nearly 3 hours it was not a problem."
• "Roxie was so helpful, always answered questions promptly, was very friendly, professional and made us feel very welcome at pick up."
• "Very impressed with the fantastic services; Holly Bacon was exceptionally helpful and resourceful."
• "FANTASTIC, from the minute I walked through the door the staff were helpful friendly and really knowledgeable."
• "The service is secondary to none and nothing is too much bother."
• "Nicole at Listers, was absolutely fabulous."

Cons:

• "Worst customer service I have ever experienced."
• "Very poor, went in to look at a new Range Rover, no staff in the sales team upstairs."
• "I was let down even though I had done my research and was ready to order."
• "Total shambles from start to finish. I’ve been happy when I’ve bought cars from them before, but the service department. OMG. Didn’t turn up on time causing significant inconvenience, cannot get hold of them to find out where they are."
• "The worst aftercare /repair care I have ever experienced."
• "Extremely poor customer service from start to finish."
• "Really disappointed with the level of customer service!!!"

Sales Experience

Pros:

• "If you want to purchase a new car without being pressured but being respected, Listers in Solihull is the place to go."
• "100% I would recommend to family and friends...I could never have imagined the purchase of a car could be as simple and smooth as the purchase of my dream car from Listers."
• "From day 1 to day of collection he communicated throughout, kept us updated and was very clear on next steps."
• "High Recommendation!! Extremely efficient sales staff with a extremely professional friendly mannerism."
• "Shame about the car but the service from Listers was absolutely fantastic, unfaultable and probably best I've ever had from a car garage."
• "Would definitely buy another car from Kam at this branch. Amazing guy!"
• "Efficient, professional and friendly. What you'd expect from people trying to sell you a car but the staff at Listers Land Rover Solihull just come across as genuine people providing a great customer service."

Cons:

• "Let me first start off in saying I would score zero stars if I could."
• "I will be due an upgrade soon, I wouldn’t even bother... their are better organised franchise companies out there which deserve my money."
• "Would never buy a Range Rover again and would never use Listers."
• "After making the initial sale subsequent paperwork including finance and vehicle specification was incorrect and took 3 attempts to get it right."
• "The worst service ever, McDonald’s next door give better service."
• "VERY BAD I went on Tuesday to see the new Range Rover Sport vehicle the sales person did not allow me inn and showed me a used one outside and said the new one is exactly the same."
• "DO NOT BUY A USED CAR FROM THIS DEALERSHIP!"

Vehicle Service and Repair

Pros:

• "Zach dealt with it immediately, apologized and booked an appointment to get the rims re-painted."
• "The communication was spot on, with health check video sent to me and updates on when the vehicle would be finished."
• "Excellent Services from start to finish - Philip Nathan was excellent in all aspects and ensured we were fully aware of costs and benefits of the Land Rover Discovery Sport."
• "These guys were excellent servicing my Evoque."
• "Car booked in for service. Needed urgently before I went on holiday and Karl managed to get the car in within a few days."
• "Extremely good service. No problem is too small for them."
• "Got my 5.0 Autobiography sorted with Warranty work, many thanks, much appreciated."