Harwoods Land Rover Brighton Reviews Summary

Customer Service

Pros:

• "His after sales service has also been excellent."
• "Brilliant sales and service."
• "Excellent customer service from Harwoods Lewes."
• "The customer experience was exceptional in these challenging times."
• "You always hear about other dealers who don't give great aftercare but our aftercare has been amazing, any questions we ask about the car etc.. he responds within minutes and has been nothing but helpful."
• "Eddie has great customer service."
• "I would definitely use them again."

Cons:

• "They make all these empty promises at the time of the sale, then don’t want to know once they’ve got your money."
• "They say they have done the work but the same issue keeps arising with the car."
• "They still have not refunded my £1000, which I can ill afford to lose."
• "They don’t seem to care at all."
• "Absolutely disgusting service."
• "Avoid Brighton Harwoods at ALL costs."
• "We have never received proper professional help from Brighton Harwoods with the issues we’ve had with the car."

Sales Experience

Pros:

• "He was very patient with us and gave us confidence in the dealership and the brand due to his depth of knowledge."
• "Cameron was polite, very helpful and fair during negotiations - and couldn't have been more patient and took all the time I needed to explain such technical mysteries as 'Apple Car Play' to his aging customer!"
• "Tony the jaguar salesman made us feel comfortable and went through every option and finance deals available nothing was too much trouble."
• "Peter Bailey was very accommodating of our wishes and needs and had good knowledge of the car and any modifications we needed."
• "Within a week we drove off with a fantastic car that the whole family love."
• "I highly recommend Harwoods Land Rover to anyone who is looking at purchasing a new car, you will not be disappointed."
• "Would highly recommend."

Cons:

• "So BEWARE if your buying a service plan from Harwoods as you maybe given misinformation and still be out of pocket due to mistakes on there part."
• "Looking at the reviews it also seems to be a case of receiving better customer service if you buy a brand new car from them, opposed to buying a second hand one which I find disgusting."
• "Ordered a Defender in November 2021 arrived last week ! Just 14 months price had increased By over £4400 interest rate gone up by 4% then asked them to hold it until 1st March ! so on new reg i was told that i had to take it this month so i asked for my deposit back, they have had my deposit for 14 months, a week later still waiting for it to be returned."
• "Our Land Rover Discovery Sport has simply been the worst car we’ve ever owned: constant problems from day one."
• "Bought a car middle of January and we’re still having ongoing issues with it now despite taking in to have work done 3 times."
• "After taking the car in to them to be sorted 3 times, the problem is still not sorted."
• "We have been driving our 15month old baby around in an unsafe car due to being lied to and being told all the safety checks had been done."

Dealership Experience

Pros:

• "The dealership itself is state of the art and we were always offered drinks every time we visited."
• "When we collected the vehicle, the Finance Lead and Head of Sales Jamie came over and congratulated us - that's a touch of class Harwoods!"
• "A very impressive building inside and out and very personable staff."
• "A pleasant show room with a good selection of vehicles to view."
• "The showroom was extremely nice and the staff all appeared welcoming with their smiles."
• "Good garage and facilities and prompt efficient service without undue sales pressure."
• "The receptionists at Harwoods were cheerful, helpful and made my partner and I hot drinks with bonus biscuits."

Cons:

• "Firstly check reliability charts and do your research before you buy a used Range Rover from here, You will find that the Range Rover is one of most unreliable cars especially once out of warranty."
• "We went to look at Range Rovers at Harwoods in Pulborough on bank holiday Monday and although we had an appointment we did not feel that the salesman had a lot of time for us."
• "I visited Harwoods Brighton to have a key programmed for my F pace, whilst the place is very impressive I personally found the customer service lacking."
• "The air conditioning was a little over-refreshing."
• "Unfortunately when he went to locate it on site, it had been moved on so it was no longer for sale at the dealer."
• "Treated badly spoke to Michael about a jaguar xf which was told was still for sale so send a video of the car to us we said we was interested and would pay a deposit but Michael said you can pay deposit when you see the car that was on Friday then on Monday phoned Julie to say I've sold the car is there anything else, also told Michael would ring us to explain why he sold car from under us were still waiting for Michael to phone unprofessional."
• "Collecting car took longer than anticipated due to COVID impacting the staff."