Address: Victors Way, Barnet, EN5 5TZ, United Kingdom
Phone: +442080315527
Rating: 3.4
based on 153 reviews.
Customer Service
Pros:
"They constantly updated me and called me."
"George in Barnet was absolutely first class!"
"Yasmin Reis provided an exceptional service, she was highly knowledgable with all aspects of the car and agreements, and made me feel completely at ease."
"I was kept informed with phone calls & emails and I found the staff to be friendly and helpful."
"Service desk are very helpful. Nothing too much trouble."
"Staff are incredibly courteous and helpful."
"The sales team always helpful, know my needs and go over and above to meet them."
Cons:
"Service department has the worst customer service."
"Awful at communicating and seem to just want your money."
"Terribly poor service. I booked in a test drive of a used car earlier in the week, then on Saturday I spend an hour and a half travelling to my appointment only to be rung and told 10 minutes prior that the car was sold the day before."
"Please avoid at all costs."
"This garage has the worst service whether buying a car or service department."
"Avoid at all costs! I would give 0 stars if I could."
"No communication, no urgency no customer care."
Dealership Experience
Pros:
"Fantastic service from James Berry at Grange Barnet, the service provided was excellent and second to none from the initial meeting to the moment I was waived off in my new Jaguar XJL portfolio."
"Very friendly, helpful and accommodating sales team."
"What a great experience. What lovely people from all areas."
"I would recommend to anyone. Lovely people and service. Thank you."
"All the work was done quickly & efficiently."
"I am so pleased to have finally found a valuable dealership who has your genuine interests at heart."
"If you are looking for a Land Rover car, you can't go wrong with buying from this branch."
Cons:
"Land Rover Barnet is quite possibly the worst dealership I have had the misfortune of purchasing a car with."
"While the bonnet release was apparently fixed after 2 days, two components were not properly reattached"
"I stood at an empty reception for around 5 minutes... Seemingly being ignored by the sales staff, I attempted to catch the eye of anyone who looked as if they worked there... After around 10/15 minutes of waiting, I eventually left without speaking to anyone!"
"Quoted to repair a wing mirror that had been knocked off. After having the car 8 hours quoted £570 to fix it!!!"
"I MISS MY MERCEDES BENZ AND HAVE OPTED TO SELL MY CAR AND NEVER BUY A RANGE ROVER OF ANY KIND EVER AGAIN! THE WORST EVER SHOWROOM I’VE BEEN IN AND EXPERIENCED IN MY LIFE SO FAR."
"I find it unacceptable for the manager to take over 9 days to call back any customer especially an existing customer who has paid a deposit."
"To all owners of Land Rover evoque 2016, please please note that there is a windscreen manufacturers fault with these cars."
Communication
Pros:
"Riaz was fantastic! Super helpful, very honest and made the whole experience of buying a car seamless."
"Purchased our car from the grange Barnet and had great service from Mike and head of business Taranjit was also great gave his time as well and made the experience very pleasant."
"Having consistently been appalled by other Land Rover dealers, my yearly service was always a dreaded task. Today I tried Grange Land Rover in Barnet. Hallelujah! A service dept that actually cares about the customer!"
"Expert help and advise from David, Sanjay, Mark, Darren and the team at Grange Barnet."
"Special mention to Sandy, who took it upon herself to help me, by not over complicating the issue and fixing my door with no fuss whatsoever."
"Highly recommended, and l have already recommended my friends and family already to Ali."
"A special mention to Adam Hamza who kept in contact with me for the very useful video sent on what the car actually does."
Cons:
"Called several times to get to speak to the receptionist about a problem with my GPS. Was told someone will get back to me within 1 day. Waited for 1 week but as no one had contacted me I called again."
"No communication, no urgency no customer care."
"Very poor communication with the customer, nobody to get any information from when we call them."
"Customer service in the servicing department is appalling. No one ever answers the phone."
"I’ve still had no one come to give and update or even check to see if I’m alright."
"So, I've seen a car I love on the website and have called Grange Land Rover Barnet twice now with a lady telling me she would get a sales person to call me, again I've still heard nothing."