Lookers Land Rover Bishops Stortford Reviews Summary

Customer Service

Pros:

• "Ian Newell provided a first rate service, keeping me fully informed."
• "Rob was fabulous throughout this process. Reverting promptly to any queries I had by email."
• "Professional, courteous service from Rob Haigh. Very knowledgeable about the range of vehicles."
• "Sarah Armstrong on the service desk is one of the most professional people I have come across in a dealership."
• "James arranged things around my other commitments and went through the visual report most thoroughly."

Cons:

• "Do not return calls, absolutely appalling customer service."
• "Pre sales great, all questions answered swiftly, after sales with same people is awful."
• "Poor follow up on warranty items (6 months) and still some bits outstanding. Poor communication."
• "This company quick to take your money when purchasing one of their vehicles but their after care service is horrible."
• "Really second rate service. Bought a new car from here, other than trying to sell me unrequired add on insurances the salesperson displayed no enthusiasm."

Product Quality

Pros:

• "Presentation of the vehicle was second to none."
• "The car had been valeted and was immaculate at hand over."
• "We have just bought our second Land Rover with Ian at Bishop’s Stortford."

Cons:

• "Then the 'health check' which apparently you have to do, only to find my back windscreen is faulty and needs replacing."
• "The car hadn't been checked over properly prior to collection as the tyre pressures were way down and dust caps were missing."
• "Never buy a land rover. Terribly problematic. Continually something or other going wrong with these cars."

After Sales Support

Pros:

• "Few things in life are perfect: when I raised my concerns they were quickly listened to and acted upon."
• "I just wanted to take a moment to express my appreciation for the outstanding customer service provided by the Land Rover Bishops Stortford service team specially James Vallis."

Cons:

• "Been to store probably 5 times. Went in last week for service, the last issue (exterior trim fell off) was booked by me, they didn't do it!!!"
• "Awful customer service. Don't waste your time and find any other dealer near."
• "I feel it would be beneficial to Lookers and indeed Landrover if there were more courtesy cars available."

Product Availability and Delivery

Pros:

• "Just taken delivery of my Defender. After originally been told it would take around 12 months it rocked up after just 4 months so a nice surprise."
• "The car came within the timeframe we were given which was fantastic!"

Cons:

• "Ordered 12 clips for plastic trim on bottom of door they had to order them from another dealer's gear service but upon fitting them they were wrong had to break them all charged me £21 for them."
• "I ordered a new defender in December 2021 and I was informed two weeks ago that Land Rover had increased its prices and made standard items chargeable options."