"They don’t offer for your car to be collected and dropped back, when asked why, they said it was due to Covid."
"DO NOT WISH TO GIVE A STAR!!! MINUS A ZILLION STARS WOULD BE MORE APPROPRIATE. Absolutely useless."
Vehicle Quality and Maintenance
Pros:
"The car was prepped to the highest standard like brand new."
"Brought a Land Rover Evoque and my sales lady named Rose was professional, polite, she provided outstanding customer service."
"Bought my 2018 Range Rover Autobiography here. Was a great experience with polite staff."
"Just picked up my dream car!! Thank you especially to Richard Trup, who made it a really memorable experience for me."
"Excellent service from start to finish! Ben Final was amazing."
"Great product, great buying experience."
"Great experience buying my 'Approved' Discovery sport."
Cons:
"Booked in to have my Range Rover Sport serviced. Was told they used the @latest Land Rover diagnostic and repair equipment."
"After a timing chain failure within the first year of ownership at around 30,000 miles, it became evident that the only part of the servicing carried out was the resetting of the service indicator in the car."
"Ridiculously overcrowded with stock or repair vehicles causing arriving cars to end up in blind alleys and having to reverse out."
"I was planning to buy a Land Rover, however not to impressed with sales and decided to buy it elsewhere."
"Never had a better service experience than that provided by Natalie. She is so friendly, professional, knowledgeable and efficient."
"I had my car serviced, they missed the broken tail light and forgot to update the service record and book so my car still says it needs a service."
"Total Crooks. They tried to con me into replacing all my disc brakes and pads on my RR."
Purchase and Sales Experience
Pros:
"It’s been over 6 months since I got my Approved Used Range Rover Sport from Group 1 Watford and I have to say my experience before and after sale has been second to none."
"I had a great experiencing purchasing my second vehicle from the dealers."
"Bought my 2018 Range Rover Autobiography here. Was a great experience with polite staff who gave me a reasonable part exchange deal."
"Just picked up my dream car!! Thank you especially to Richard Trup, who made it a really memorable experience for me."
"Great experience buying my 'Approved' Discovery sport. As always people make a difference and Simon Leavold was professional, knowledgeable and trustworthy."
"Purchased a used Range Rover from here a couple of weeks ago. Service was spot on, everyone in the dealership was friendly and couldn’t do enough for me."
"Brilliant showroom, layout is fabulous, they're following COVID-19 Government rules & reg and staff are really helpful."
Cons:
"Never ever purchase a car from Range Rover Watford! The after sales at this branch is shocking the managers Jacks customer service was shocking."
"I was planning to buy a Land Rover, however not to impressed with sales and decided to buy it elsewhere."
"Don’t bother with this dealership. My friend had booked his car in for a recall, 3 months in advance."
"If there is negative ratings I would give it. Absolute rubbish service by Land Rover ever."
"Total Crooks. They tried to con me into replacing all my disc brakes and pads on my RR."
"The worst trader I have ever dealth with. The sales reps have no knowledge of the cars (Land Rover only make a few models)."
"They sold me a Discovery Sport and told me that it was fully checked, Land Rover approved with full service history."