Dexters Kentish Town & Camden Estate Agents Reviews Summary

Customer Service and Staff Approach

Pros:

• "The staff are friendly without being pushy."
• "Toby is an incredibly honest, sympathetic and personable estate agent."
• "Jiggy actually listened to what we wanted."
• "Andre and the rest of the team at Dexters Kentish Town were professional, responsive, friendly and knowledgeable."
• "Liam went above and beyond to understand our needs."
• "Mr. Andree exceeded my expectations with impeccable service."
• "Liam was very helpful over the phone, went as far as to contact other branches."
• "Andre was so helpful in our house hunting journey."
• "Jiggy was extremely helpful and knowledgeable."

Cons:

• "The experience was terrible - it really felt like they prioritised the buyer, over the seller."
• "Unfortunately, past the rental process, our experience with the management team has been extremely poor."

Knowledge and Expertise

Pros:

• "They have a great knowledge of the local area."
• "Throughout the process Andre was friendly, open to questions, and perceptive."
• "The professionalism and attention to detail ensured I found my dream home hassle-free."
• "Andre knew so much about the house, was professional and kind."

Cons:

• "It was without doubt, one of the worst customer experiences I’ve ever had - broken promises paired with a rude and, at times, aggressive attitude."
• "They gave 'advice that was not consistent with Dexters’ general obligations to deliver a service consistent with integrity and best practice'."

Communication and Responsiveness

Pros:

• "He kept me informed of all correspondence between him, the buyer, and their solicitors."
• "Super helpful and communicated really well."
• "Communication between their office and their agents on the street seemed seamless."
• "Jiggy was open, honest, and helpful."
• "Aydan at Dexters is hands down the nicest and most helpful agent I have ever interacted with."

Cons:

• "We are having to chase them for everything, we never get our calls returned, we are being constantly lied to."
• "They are not responsive past the rental process."

Professionalism

Pros:

• "Toby Patman is an incredibly professional estate agent."
• "Andre and the Dexters team were friendly, professional and knowledgeable."
• "Aydan was very proactive, flexible in organizing viewings, and generally kind and knowledgeable."
• "Andre Esty is genuinely committed to understanding his clients' needs."

Cons:

• "A lack of integrity says it all. If you’re selling a property, avoid them!"
• "They do not care about customer service after the rental process is complete."