Dexters Clerkenwell Estate Agents Reviews Summary

Customer Service

Pros:

• "He sent maintenance, plumber and a locksmith right after we requested."
• "Brandon helped me with all the relocation problems I encountered, provided a virtual tour and walked me through all questions I had."
• "Brandon went above and beyond to show us all the places that met our requirements."
• "Brandon is always very responsive regarding building management."
• "Saffron was really helpful and understanding, she paid loads of attention to what we needed."
• "Ricky and Brandon were excellent to deal with during my apartment search and tenancy."
• "Our letting agent Brandon was very quick to respond and handled the whole process with great flexibility."

Cons:

• "No follow-up at all going into one full month after we vacated the flat."
• "Fast forward to 4 months before our tenancy ends, different staff within Dexters have become pushy in different ways."
• "I tried to schedule a walk-thru and Brandon scheduled an incorrect date."
• "Unfortunately, I was completely let down after my initial positive experience with Dexters Clerkenwell."
• "The communication with Brandon is either passive or nonexistent."
• "Whoever was supposed to deal with the deposit return was unprofessional."
• "Ever since we signed the contract, things went a little bit sour."

Professionalism

Pros:

• "Brandon was incredibly helpful and professional, even arranging for us to view a property after closing time because of our own working hours."
• "He was professional, responsive, and incredibly helpful."
• "He was professional, efficient and very friendly."
• "The team at Dexters Clerkenwell are all highly professional and very efficient."
• "Luke Gorman from the Dexter's team was extremely helpful, proactive and customer focused."
• "Very professional and incredibly helpful."
• "Brandon is cheerful, professional and responds to emails within minutes."

Cons:

• "Not trying to be harsh but quite frankly, the level of satisfaction went downhill even though it was a good transaction of us landing a nice flat whilst the agency makes some sweet commission."
• "A couple of gripes would be that a few small things were missed by the outsourced team that do the end of tenancy checks so this could be improved."

Responsiveness

Pros:

• "We are very happy and satisfied with the prompt communication, services and smooth approach by all team members."
• "They were always very professional and prompt with their responses."
• "Since signing for the property, Ricky has been able to answer all queries and has always responded very quickly."
• "Ricky was extremely responsive and professional and worked so hard to quickly find a replacement tenant and help me navigate a complex check in / check out."
• "Brandon was very responsive and always had the right answers to all of our questions."
• "They kept me updated throughout the process."
• "Saffron Hoskin called me immediately after I showed interest on a property on Right Move."

Cons:

• "Unfortunately, I was completely let down after my initial positive experience with Dexters Clerkenwell."

Efficiency

Pros:

• "Brandon Cox was fantastic. He was responsive to our needs as students, very patient when we had queries and made the letting process very smooth for us."
• "Brandon and his team at Dexters did an excellent job marketing our flat."
• "We managed to secure our top-choice property within less than 2 weeks since first contacting Mannix."
• "Brandon quickly found us a perfect tenant paying the full asking price and went far beyond what we had expected."
• "We just recently used Dexters to find a new flat and they were incredibly helpful, efficient and quick."
• "The team was responsive, efficient and client focused."
• "I have been extremely impressed by the prompt communication and the level of professionalism I have experienced."

Cons:

• "A couple of gripes would be that a few small things were missed by the outsourced team that do the end of tenancy checks so this could be improved."