Dexters West Hampstead South Estate Agents Reviews Summary

Customer Service

Pros:

• "Wonderful service! I reached out to Dexter’s at the beginning of my flat search and was contacted promptly by Jamie."
• "As an international couple coming to London for the first time to find an apartment, Gemma has been incredibly helpful."
• "I've had excellent service from the lettings team at Dexters in West Hampstead. Very helpful, polite and professional."
• "Absolutely fantastic service. I called Dexters to enquire about renting out my apartment. Within 1 hour they came by, provided me with the scope of services they offer and price rates for my property."
• "I had a very pleasant experience viewing a flat with Aarati, the communication was effective, she answered all my questions and offered additional help if needed."
• "Aarati has been amazing in helping us to secure the flat we wanted. She ensured that everything was handled efficiently and was on hand to answer our questions."
• "Lewis, I can not speak highly enough about Lewis! Especially the fact that he allows the viewers to walk around independently and comfortably on their own which gives them more time to take in each and every room!"
• "Jamie has delivered an exceptional customer service that goes above and beyond. His professionalism and strong communication skill make the entire rental process seamless."

Cons:

• "These people are so dishonest. I forgot to cancel my standing order and I emailed them as soon as I noticed and I was told the funds would be returned to me. However instead of returning the full amount they deducted 2 days’ rent from it."

Professionalism and Responsiveness

Pros:

• "I am so grateful to have stopped into Dexters! Having just arrived in London, our family was overwhelmed trying to find a home. Working with both Gemma and Zahra has been a fantastic experience."
• "Dexters were really helpful in trying to find us the right property in the whirlwind of the current market. Lewis communicated with us thoroughly and consistently."
• "Jamie Campion and Aarati Bhatta are excellent. On multiple occasions they have offered invaluable help in my search for a property."
• "Aarati Bhatta is fantastic! She is a people person, very helpful. She treated me as a human and not just a person who will pay rent to her client."
• "Thanks for your professionalism and quick turnover with a flat. Gemma and Rebecca went above and beyond by providing us with support and information on finding the right place."
• "I have had a great experience working with Dexters for my property search. Gemma has been incredibly efficient and helpful with the process, making it as seamless as possible!"
• "Aarati from the West Hampstead office has been a great pleasure to connect with. She is very proactive when there are available properties that suits my criteria."
• "Recently attended a viewing with Aarati and was very happy with how helpful she was. Proving to be very attentive, she was able to help with all of our questions and gave us some important clarity into the application process."

Cons:

• "Have been using Dexters West Hampstead for 5 years now, including the previous guise as Chelsea Square. They have always been professional and efficient, except for a short spell coming out of the Covid era when there seemed to be a lot of staff turnover."

Efficiency and Effectiveness

Pros:

• "Dexter West Hampstead South is currently helping us in our flat search and have been really spot on so far showing us the best apartments we've seen so far."
• "We recently let our flat through Dexters West Hampstead South and I was incredibly impressed with their service. From the start, Zahra and Aarati were enthusiastic and professional."
• "Very professional and serious real estate agents. Specifically, Jamie Campion (Lettings Consultant) is brilliant!"
• "I had a great experience with Dexters West Hampstead! Jamie was very helpful and communicative and understood what we were looking for."
• "I can’t recommend Zahra and her team enough. With a market saturated with flaky, unreliable candidates we had a few offers fall through with other agents."
• "No one enjoys the renting process, but I have to say that after 2 months of stress and countless impersonal interactions with estate agents, I had such a relaxed experience with Aarati."
• "Dexters are currently helping us with our property search. Jamie has been a great help - he is very responsive and has proactively sent us new properties matching our requests as soon as they are available."
• "We were looking for a flat to rent and Dexters West Hamstead were one of the agents that reached us. The whole process of viewings and follow-up support was pleasant and smooth."

Cons:

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