New Again Auto Reconditioning Essex Reviews Summary

Quality of Service

Pros:

• "Fantastic job on my 18 year old mini’s soft top which was covered in green and a terrific repair on a ten year old rip."
• "The job the guys done made the car look like new again and was very very impressed with the work they done."
• "The results look stunning and first class service from James, Tom and the New Again Team."
• "Car returned all dry and lovely and clean too."
• "Gary and his team did a fantastic job of removing, cleaning and most importantly treating the mould to make sure it would not come back."
• "The vehicle took a week to complete and the results were just magnificent."
• "Both dents completely removed in no time at all and at a fraction of the cost quoted at conventional body shops."

Cons:

• "Unfortunately, my experience was pretty poor with getting my cars roof seals Krytox treated."
• "All in all these guys are superb at bringing people in through their doors and getting them to spend major money on poor jobs."
• "I still feel like they conned me but I dare not ask for an explanation as he'll explain nothing for an hour then charge me more money for his time!"
• "Car was supposed to have a full valet which they charged over £200 for... seems it had a quick slapdash job in the time they had left."
• "I realised I had Krytox splashes all over my seats and door cards."
• "However, I am very disappointed."
• "At no point did I ever consent to them carrying out the work to remove the damp/mold or fix the leaks."

Customer Service

Pros:

• "I was seen by Gary and I was immediately impressed with his product knowledge as well as his unbiased advice as we inspected the car."
• "Gary provided some really good suggestions and cleaned out the car...professionally."
• "Gary and his team were fantastic from start to finish."
• "They told me what might come up and what I might be charged for, and gave me the information so I could make a decision on what I could fix and what I would leave."
• "The team are very friendly and efficient."
• "I called and was given a lot of advice and tips on what more I could do myself without having to come back in."
• "Gary and his team are very knowledgeable about the products available and market developments."

Cons:

• "The man repeated how he could not provide a quote over the phone, not even ball park worst and best case scenario."
• "I just would have liked to have been told that they close at 2pm on a Saturday because I was stranded over the weekend."
• "I asked how much and still they were unable to price me. This went back and forth about 5 times until he gave me a quote of around £200 - £500."
• "If you are a woman don't go there alone, they are bullies."
• "A phone call before this would have been helpful as it probably didn't take that long to find."
• "Provided verbal quote '2hrs @£72 will be £144'. Then charged £181 based on a different cost formula and denied previous verbal quote."
• "Transpires all my issues are not 100% their 'thing' and likely better looked at by more specialists."

Value for Money

Pros:

• "The Manager again explained the full procedure and the upfront, very very reasonable price."
• "The touch up paint option was free and I was assured that if I was not satisfied I could come back and have the filler option at a very reasonable price."
• "The price was extremely reasonable and the car has been perfect since."
• "Not cheap not expensive but what price two useable cars."
• "Money well spent."
• "Well worth the money."
• "Their service is superb and the price is very reasonable."

Cons:

• "They told me that it would now cost me a few hundred quid regardless as they’d spent time working on the car."
• "While the service was pricey, you do get what you pay for."
• "Way too expensive."
• "Not cheap but that did 70-80% of the job."
• "New Again did offer for me to come back and they would clean it but it isn't very feasible with work to just drive an hour+."
• "They done a fantastic job very professional service Thank you Gary and his team."
• "I will not use again and recommend against using them."