Specsavers Opticians and Audiologists - Nottingham Reviews Summary

Customer Service

Pros:

• "I was well looked after by this friendly team feeling valued and understood at my appointment Specsavers Nottingham."
• "The staff here are so amazing and friendly, everyone was so helpful warm and kind."
• "Brilliant store. Extremely good service the staff here are absolutely fantastic."
• "Every single member of staff I spoke to were so professional and everyone says how much they like my glasses (they're from Specsavers own range!)"
• "We came here to get my son's spectacles adjusted a they were falling down his nose. The staff here were amazing! So quick to help and incredibly friendly."
• "Very welcoming staff. I usually book my appointment online and complete the online questionnaire. The staff guides you really nicely."
• "Fantastic opticians. All of the team were friendly, helpful and welcoming."

Cons:

• "Sadly this idiot serving me wasn't trained was bias that 58 yr old women need pink granny glasses."
• "Visited yesterday brilliant service till the last person who wasn't trained correctly, messed up my glasses order completely."
• "Not once in the time I was sat there did anyone ask if I was ok."
• "Very poor service! Late starting my appointment which meant being late back to work...very long boring process..people reciting scripts which feels unnatural."
• "Not impressed with this place or the staff. Was greeted by uninterested staff who told me to sit and wait."
• "Some of their staffs are very inexperienced they don’t even know properly what they are doing!"
• "Honestly, this Specsavers is full of useless employees. Ask one question to three employees, and get three different answers."

Product Quality

Pros:

• "The long distance glasses are fine. I don't have any complaints."
• "Always been impressed with the service here. They don't always try and push the most expensive lenses and/or max thinning either, they tell you honestly which would be best for the frame."
• "Been a customer here for years. Recently had varifocals which I struggled with. Scott was able to advise me on a solution."
• "They really delved into my eye issues and got down to the details that every other optician has ever missed."
• "For the record, this place has wheelchair access."
• "Great quality glasses, great quality service!"
• "Eye test was very good. Picked 2 pairs of glasses and paid extra for the best varifocal lenses. 2 weeks later, both pair of glasses had scratches on the lenses."

Cons:

• "Tried to get my pair of glasses, Initially it was a wrong prescription, secondly mix up with my order, left a sample pair of glasses, it was misplaced."
• "Wasn't happy with Specsavers in relation to a pair of designer frames that had disintegrated over a period of less than 3 years."
• "Sold me glasses that I didn't need. One of the lenses was sticking out."
• "Very poor service. Had an eye test initially which was rushed by the person carrying out the eye test."
• "But extremely disappointed with their collection of frames and they never let you know you can just leave with your test results."
• "They are both ok but the reading glasses are not ideal."
• "I am genuinely appalled by the service I received from the Nottingham branch."

Store Experience

Pros:

• "Had a sight test, was very satisfied. Felt the staff were efficient, didn't have to wait too long despite it being very busy."
• "Eye test on Monday 08-March-21, everything was perfect. Covid safe, felt at ease."
• "Smile on my face for the great professional service."
• "Brilliant service and good value for money."
• "Clean, safe, even though it was busy it was very organised and slick."
• "I found their aftercare brilliant."
• "Fabulous access and welcome for disabled customers!"

Cons:

• "The only thing is I couldn't find something I liked and the company doesn't glaze existing glasses unless bought from them."
• "Not a great experience at all, it did not seem to be busy when I arrived, but I was still left waiting."
• "The usual discount voucher was supplied offering a discount on additional purchase's so I enquired if the voucher could be used in conjunction with the 2 for 1 offer, after choosing additional glasses and whilst paying I was told the voucher could not be used with the 2 for 1 offer."
• "Extremely uncaring. Arrived on time and they were so “fully booked” that they wouldn’t allow me 5 minutes to grab my certificate."
• "Was waiting 1 hour for a glasses fitting."
• "Very busy and found it cramped in waiting area."
• "I had booked in for ear syringing, when I arrived I was told by the audiologist Shamaal Hall, that they DO NOT do syringing."