Bicyclenation Reviews Summary

Customer Service

Pros:

• "The staff took care of me, and I could ride home."
• "An excellent service provided and exceptionally accommodating."
• "Lovely honest people, very generous with their time and great at explaining things."
• "Really friendly team too."
• "Responsive to urgent repair needs, home collection/delivery and very reasonable pricing (especially labour costs)."
• "The team were extremely helpful from the minute I walked in."
• "Friendly, efficient and knowledgeable I highly recommend the team at Bicyclenation."

Cons:

• "Great in the past not so great now."
• "I got to the stage where I just wanted my bike back and stopped questioning why the cost had gone up to over £200."
• "The owner gives the impression of being knowledgable. But the guy who did a wheel build for me did a TERRIBLE job - 3 times!"
• "The owner refused to take my calls for the first 2 weeks and then left it another 2 weeks before i was contacted by someone who i can only assume was a secretary and would only speak to me via text."
• "I struggled with the bike and basket as one gentleman just watched as he worked on another bike."
• "I HOPE YOU NEVER HAVE YOUR BIKE STOLEN FROM OUTSIDE THE SHOP LIKE I DID. ABSOLUTE NIGHTMARE."
• "I know my review won't stop people from using this shop but just be careful if you have any issues with your bike or you have the misfortune of having it stolen like me - you will find the owner to be as useful as a chocolate teapot and will do anything to not pay you or stall you being paid."

Quality of Work

Pros:

• "Work always to a high standard."
• "The work was done on the same day and at a relatively low cost."
• "A great service with good advice and quality components."
• "The team fixed parts of my bike that I didn't even know needed fixing."
• "Bicycle Nation overhauled my bike for me in Kings Cross; new cables, new brakes, new tyres etc - good price much more competitive than the big chains."
• "They looked at the bike, recommended everything that was wrong with it and after explaining my issues, they understood and fully repaired the bike for a decent fee!"
• "The team stripped my old Brompton bike down, re-sprayed the frame and built it back together from the bottom up."

Cons:

• "I took my road bike in for a full service and collected the following day. Within one minute of cycling away, the chain snapped."
• "They had to do some minor adjustments where the seat were not straight and the mud guard rattled and the handle bars are not straight, I wouldn't go there again."
• "They replaced the chainset, cassette and chain and initially the click was still there and the gears didn't change properly."
• "I had to go back to the shop twice and the stall one more time to get it working."
• "They replaced the pedals. They delivered it back to my house and I didn't have a chance to check it out. I did later and it wasn't fixed."
• "I took the bike to Bon Velo, also in Herne Hill, who informed me that the chain was extremely worn and was in definite need of replacing."
• "They replaced the disc brake pads but the front brake failed to brake."

Value for Money

Pros:

• "The work was done on the same day and at a relatively low cost."
• "He still charged me the normal service fee despite having to do some extra work on the second bike!"
• "Fixed for a really reasonable price and was really fast."
• "Bicycle Nation overhauled my bike for me in Kings Cross; new cables, new brakes, new tyres etc - good price much more competitive than the big chains."
• "They were really honest about what did and didn't need doing, and did a really good job at a good price."
• "Very good value and I am looking forward to cycling safely and will definitely be using them again!"
• "Prices extremely reasonable."

Cons:

• "I got to the stage where I just wanted my bike back and stopped questioning why the cost had gone up to over £200."
• "Charged another £25 - you don't."
• "£64 on a puncture-preventing wheel. I have had 3 punctures on my bike since."
• "Went to change the brake cables on my flat mates bike. They installed 2 brake cables and charged me £38.98."
• "Say they're a 'few quid' when they're actually £10+."
• "I called on 28 Jan 2023, the conversation was a little abrupt as I asked what time the bike would be ready, the initial response was I don't know without asking for my reference number."
• "Awful customer service. Don't even deserve one star."