Address: 6 Tooley St, London, SE1 2SY, United Kingdom
Phone: +443439092103
Rating: 3.9
based on 228 reviews.
Customer Service
Pros:
"Very helpful. Great service."
"Kieran from the London Bridge Evans branch was great! He helped me out straight away, even replacing the cable for me and sending me on my way in no time."
"Best Evans Cycles Branch and Excellent Front Desk (Damian): Despite the very high demand on the store mixed with the update of Evan's internal confusing orders system, Damian from the sales team has been an absolute star!"
"Brilliant help."
"On Sunday 6th Dec, the team at London bridge Evans really did come to my rescue."
"Dan: Fantastic service, excellent results, bike feels like new, very fast, very streamlined."
"Couldn't have asked for a better experience."
Cons:
"Some of the staff are great, the two people I dealt when choosing the bike were great but just called to check with some parts they ordered and this one was rude and ignorant."
"Seem to want to rip off customers with bike servicing. Asked the London Bridge team to sort out my bottom bracket for me, ended up with a Bronze Service (still don't know why)."
"I have not seen anything like this before, and I will never use their services and do not recommend to anyone either."
"Booked a bike build online. They took email and mobile number. Arrived to find out they had cancelled the build with <24 hours notice and opted not to call."
"The staff member serving me had no clue about anything to do with bikes."
"Really rude man bossing other staff, being very argumentative with them and myself."
"Terrible service and staff."
Repair and Technical Skill
Pros:
"Needed a bottom bracket replacement and none of the shops on a 3 mile radius would do it in less than 1-2 weeks. Kieran sourced the piece and replaced it on the spot."
"Exceptional service by Kieran, who is managing the workshop."
"Fantastic help from Kieran - I'd called up to see if they sold replacement bolts for my cleats having lost one."
"Very impressed by the service provided by Kieran when fixing an emergency chain problem."
"Repair team are rebound across my cycling club (Ed and Kieran) for their knowledge, technical skill, and workmanship."
"The chaps in the lower ground workshop are excellent. Slight problem with a loose cassette and they took apart and put back in a matter of minutes and for free."
"Great service from Kieran in the workshop this morning; fixed my snapped brake cable in just a few minutes."
Cons:
"I had fairly good customer service up until I paid for bike part was told would take 3 days by server receipt stated 5 & would call me when it was in store."
"Service so terrible, I decided to go spend money elsewhere!"
"I ordered a bike from here and that was just the start over 2 weeks late on delivery. 3 months later a spoke has snapped and the rear wheel bearings are already needing to be replaced."
"Terrible experience of rude staff wasting my time."
"I had broken the front cog of my bike and simply needed a few taps with a hammer to make it rideable. Staff were totally unhelpful and refused to help."
"But in general the customer service in the shop is awful."
"I bought a bike from here and the bike was faulty and they refused to fix it."
Staff Attitude and Knowledge
Pros:
"Very knowledgeable & friendly service; will make sure to book a servicing soon."
"Thank you Kieran and Dan for being so friendly and happy to help."
"Many thanks to the great team at Evans London Bridge."
"Ed and Kieran in the service department were amazing in that they not only replaced the chain but also diagnosed why there had been an issue."
"I needed some spokes after an accident. They had a huge variety, staff were amazingly helpful and gave me useful advise for maintenance."
"Absolutely amazing team - front office are lovely, and know their stuff."
"Staff are always friendly and helpful and they definitely know their stuff."
Cons:
"Most of the staff is rude, seems constantly annoyed and if you've met their boss, you also know why."
"Unfortunately 1 star going to the Branch Manager - very rude with bad attitude Gent."
"I'm only giving 2 stars as the guys in the workshop are actually alright and occasionally there is even somebody trying to be nice in the shop."
"Extremely racist and rude behavior by the guy at the reception."
"He didn’t know what a top tube was."
"Rude staff and lack of bike knowledge from people in the shop."
"All I got from you guys was a basic lack of knowledge and a general air of disinterest/willingness to help."