Flying Dutchman Bikes Reviews Summary

Customer Service

Pros:

• "Awesome customer service comes as standard from this shop."
• "The most amazing customer service from Harry and Christina!"
• "Harry and Rich really know their stuff and the customer service I've received has been top notch."
• "They are both passionate about what they do and pride themselves on customer service even beyond the sale."
• "Harry is so kind and patient and nice to have a chat with."
• "Harry and his team are so helpful and knowledgeable, helping me chose the right bike for me."
• "Harry at Flying Dutchman Bikes was amazing; really helped me understand the seat, checked whether it'd fit my bike etc."

Cons:

• "Been trying to contact the company for 2 weeks now, no luck at all. 4 emails sent (as advised on the website), many phone calls later, I've abandoned the thought of purchasing the bike from them."
• "Having gone into the shop again today, admired the bikes, and then been asked to leave without apology I am just tired of attempting to give these people business."
• "Went to buy a Bike for my wife, and just ruined my day, The lady that was there, had a very strange behave to say the least."
• "was outside looking at a cargo bike and a short rude man came running out and started yelling at me not to touch the bike?"
• "spoke to me as if i was trying to steal it and not a potential customer,will be looking elsewhere to spend my money."
• "The manager's response was to actually hang up!"
• "Visited 4 times at various times of day I.e 10am, 5pm, 2pm and every time the shop door was open but I was told to leave as they were closed."

Quality of Bikes

Pros:

• "Without exaggeration, my bicycle feels very luxurious in terms of looks and build, it is extremely comfortable to ride and feels very durable."
• "The products offered by FDB which are top of the line quality companies (Gazelle, R&M, Tern, Bosch) choosing to focus on the high end."
• "You will leave with a beautiful, robust and trusty steed."
• "This bike is amazing, so much fun, it is my favourite way to get around."
• "The quality and variety of bikes they offer is excellent."
• "The bicycle that I purchased from them is a Gazelle Populair USA, and I can quite honestly say that it is the best bicycle that I have ever owned."
• "They have an exquisite collection of high quality bikes and I was allowed to test every bike I wanted thoroughly."

Cons:

• "The problem first occurred in May and it was last taken in in November."
• "I have been struggling to solve an issue I had with a product recommended by them for about 4 weeks now."
• "However, when a fault occurred a few months later my experience was quite different."
• "I brought it in several times because the assist function became erratic."
• "Terrible. The bike arrived and nothing works. They ordered the wrong part and won’t exchange it. Have a very expensive, unusable bike. Once the bike is yours, it’s your problem — they don’t take responsibility. Beware."

Shop Experience

Pros:

• "The shop itself looks stylish and cool."
• "Plus, what an awesome looking shop!"
• "A fantastic bike shop with friendly and knowledgeable staff."
• "The best bike shop in London!"
• "Great new local independent bike shop."
• "Fantastic wee shop. It is stocked with beautiful bicycles and great accessories."
• "A wonderful shop! Harry and the team are excellent and they stand by their bikes!"

Cons:

• "Not opening at weekends made it extremely difficult to find the time to keep coming in."
• "Never open."
• "I was told that if I couldn't pick my bike up the same day that I would be charged £20/ day 'storage'."

After-Sale Service

Pros:

• "The service remains great after sale as well."
• "They were extremely knowledgeable, not pushy, and offer great after market service."
• "They have also been magnificent in terms of after-care."
• "The team also responds prompt to any queries and issues and is always reachable."
• "Regular maintenance / checkup is done within half an hour, basically you have your bike checked and adjusted right away so you don't need to waste time making several trips to the shop."
• "Visited today for maintenance and repair which was expertly and promptly done by Harry."
• "I would recommend this both as a place to purchase a Dutch-style road bike and as a great repairs stop-off in the Camden-Euston area."

Cons:

• "It became clear that management and the mechanics didn't always communicate on matters."
• "My emails weren't answered unless I chased them up."