London Gatwick Airport Reviews Summary

Accessibility Services

Pros:

• "I most recently (October/ November 2023) used the access service at the airport."
• "When I touched base with the disability team, I was offered to sit in their separated area."
• "I was taken to an empty waiting area where I was seated with a few other people."
• "I was transferred via an airport vehicle directly to the airplane."
• "The service I received was outstanding."

Cons:

• "You have to inform your airline in advance before being able to use this service."
• "The reluctance of staff to allow us a space on a buggy to the gate due to being younger than everyone else using the service was disappointing."

Food and Dining Options

Pros:

• "Options for fast track security check-in is available. You will find lots of affordable shops, restaurants, and a lounge."
• "A selection of shops and bars and food shops."
• "Lots of shops and restaurants."

Cons:

• "They need to expand on the food options because the queues are absolutely immense."
• "There's nowhere to sit because the airport is quite small for how many people there are."
• "There is nowhere to sit in a large international airport?"

Overall Cleanliness and Organization

Pros:

• "Nice clean airport with a free shuttle train service."
• "One of the well-organized airports I have ever seen."
• "Clean and tidy."
• "The staff are helpful and informative."

Cons:

• "It's now due another face lift."
• "The place was a mess really."

Security and Immigration

Pros:

• "Quick security."
• "Security all ok, plenty seats also quick queue for restaurants."
• "Security was quick."
• "The guidance at security could have been better."

Cons:

• "A nice airport with good food options, but security wait times and lines are inexcusable."
• "Horrible experience with EASYJET HOLIDAYS in Gatwick Airport."
• "To travel, it takes only 1.30 hrs to a near country but the immigration clearance here takes 2 hours!"
• "The fully boarded flight stayed put for 1 hour and the captain initially told us that they were waiting for the airport to give the go ahead."

Connectivity and Transportation

Pros:

• "The airport can easily be reached by train, coach or car from London (surrounding area)."
• "Easy access to the bus and train station will connect you with the whole UK."
• "Connected with the train system."
• "Easy access thru London bridge, fast check-ins and very clean airport."

Cons:

• "Gatwick is gatwick. Far. Busy. Chaotic. Inconvenient."
• "It's embarrassing that this is people's first experience of the UK...this airport is run down, old, dark, far too hot, never enough seats."

Customer Service

Pros:

• "Assistants very helpful everywhere."
• "The staff are helpful and informative."
• "Staff seem friendly and helpful - would recommend travelling from Gatwick."
• "The customer service in Gatwick Airport is rude and not helpful at all."
• "Good airport, lots of shops and facilities split into two terminals."

Cons:

• "Very poor service and arrogant staff."
• "The customer service in Gatwick Airport is rude and not helpful at all."
• "A nice airport with good food options, but security wait times and lines are inexcusable."
• "Absolutely shocking! Never experienced anything like it! All flights cancelled no staff to assist with any queries & give any information."