Address: Whitehouse Ln, Yeadon, Leeds LS19 7TU, United Kingdom
Rating: 3.2
based on 814 reviews.
Customer Service
Pros:
"Had to use passenger assistance on the way back superb service, nothing too much trouble stayed with me from the plane to the taxi all the way through customs, got my bags, I can't praise them enough thank you very much."
"Booked assistance at LBA due to mobility issues and the help they provided was brilliant."
"Always pleasant, helpful and happy - every one I have encountered this morning has been spot on."
"Jet2 staff are always excellent going over and above there duty helping to try and speed up the boarder force queues which is not there job."
"Every member of staff are happy and pleasant, there aim is to send you on your holiday happy."
"The disabled wheel chair Staff are Very kind, nothing is To Much Trouble for them."
"Absolutely grateful to two airport staff members who were a great help for me."
Cons:
"FR2482 the worst experience in the UK so far."
"The worst airport in the country, no doubt about it."
"Appalling management of security."
"Hardly any staff to do the clearing and those that are working seem to prefer standing chatting than actually getting on with making this a more pleasant place."
"One staff member checking boarding passes for an entire flight."
"Security staff were rude and one member of staff was bordering on aggressive, the way he spoke to people in the queue was appalling."
"The staff is super unfriendly and unprofessional."
Cleanliness
Pros:
"The airport itself was generally clean and tidy throughout."
"The toilets are clean and well stocked."
"The airport looks fresh and lots of light makes for a good experience."
"Although it gets very busy through term time it's still a lovely clean fast airport ✈✈✈"
"The facilities were clean and well-maintained."
"The airport was clean and bright."
"Toilets clean in departure lounge."
Cons:
"First and last time I will ever fly from Leeds Bradford Airport. I have never been to such a dirty and messy airport in my life!"
"Just the worst airport you can fly in and out from. Long cues for security. No staff to bus passengers off the plane. Long waits in all areas. The airport is filthy dirty and needs a clean."
"No air conditioner the airport is too hot.... Dirty the toilets on 17 Sept at 19pm was just unbelievable dirty."
"The airport is absolutely filthy, circulation spaces, toilet facilities and security were all in need of a deep clean."
"The dirtiest airport in the world, not only it is filthy but the security staff also target only certain people/colours."
"It’s shabby and dirty without enough seating. The toilet facilities are disgusting."
"The toilets are dirty, with no toiletpaper, nor soap."
Facilities & Amenities
Pros:
"Surprised by the inclement weather, the car park team were out in force clearing the unexpected snow so that the transfer bus from the car park could make it through."
"The parking is good as is the public transport offer."
"Parking in Mid Stay was a short walk as close to terminal."
"There is an amazing range of shops, Starbucks and restaurants with plenty of seating."
"Baggage came through very quick."
"Great airport. Has free 1 hour pick up and drop off zone which is great."
"The Yorkshire lounge was great... Food and drink is a small selection but again good enough."
Cons:
"Awful experience. Went to pick my partner up from an early flight... drove out having paid £6 for the pleasure of being in there less than a minute."
"The free area is too far away to drag luggage to especially when it's pissing it down."
"Too small for the amount of passengers. I travelled in May and luckily were in a lounge so was guaranteed a seat. Went again in July and was no areas to sit."
"Parking and charges are scandalous even if they are aligned with other airports."
"The cabin restaurant is hell on earth. Rude horrible staff."
"Drop off charges shouldn't be allowed. The price of food and drink is obnoxious."
"This airport is small, too small, especially for the amount of travellers, this airport its claustrophobic."