Halfords - Huntingdon Reviews Summary

Customer Service

Pros:

• "Fantastic team at Huntingdon, courtesy and product knowledge are exemplary."
• "Staff member Luke (assistant manager), very friendly ad professional."
• "Laura was so knowledgeable about the products and on top of that she didn't make me feel like an idiot."
• "Excellent service, friendly and helpful staff, would definitely recommend."
• "The customer service team were great."
• "Very happy with the service received by Joe on the Parts desk."
• "Staff were super friendly and happy to help."

Cons:

• "The customer service is awful as well spent over 15 minutes ringing the store to get through to the department and gave up and tried the next day."
• "Service is a bit slow as you have to always wait for checkouts or get someone to help you out."
• "Very poor knowledge from Halfords."
• "I absolutely do not recommend this store, especially service."
• "Never going to this shop again! After buying a particular product, i found out that the same product was available somewhere else in nearly half price."
• "I cannot immediately ever recall encountering such a demotivated, disinterested and mono-syllabic workforce."
• "The cashier woman on the day shift was very rude and racist."

Product Availability and Pricing

Pros:

• "I was looking for a Turbo Trainer exercise bike conversion frame, looked online, Amazon etc. and the best price was £89, then saw it in Halfords, was £99 now £69."
• "Needed a replacement car battery immediately. Located the one I needed easily via the website."
• "Always seem to have what I want in stock I come here for cleaning stuff for my car as prices are comparable online."
• "Just like to say that I had a good shopping trip yesterday at the Halfords store at Huntingdon got what I wanted with no hassle very helpful staff and quick checkout excellent service."

Cons:

• "Nice store. Just a shame they were selling car bulbs in packs that had been opened and then re-sealed using cellotape."
• "Omg walked into halfords dont hardly sell the tools you need and the tools you do want your not allowed because they havnt got the keys for the cases."
• "Consistently dreadful. The stock levels showing in-store on the website bear no relation to reality."
• "Awful place. Prices on the shelf frequently don't match the price at the till."
• "Got a snow foam nozzle for be pressure washer which was advertised on their website for £12.66 in store they wanted £25."
• "Tried to get number plates made but they don't do the square ones required for a 4x4 even though you can find them on the website."
• "But according to Halfords database my 2011 Honda CRV no longer qualifies being on their database for ANY spare bulbs."

Staff Expertise and Assistance

Pros:

• "The young guy who fitted it, Charlie, explained what he was doing and advised me to keep my receipt safe as it was our guarantee."
• "Excellent communication and service from this store for purchase and fitting of a new battery for my car."
• "Charlie did the fitting and was personable, professional and efficient."
• "Brilliant service by Rhiannon."
• "I was Helped at this Halfords store by Darren, who blew me away with his knowledge about bikes and repairing them."
• "He is extremely knowledgeable, polite, friendly and amazing at what he does."
• "Claire was friendly and efficiently handled my query and subsequent requirements."

Cons:

• "Wanted to buy an electric bike. Nobody on the shop floor to help."
• "Paid to have lightbulb replaced at Halfords Huntingdon, car had its Mot yesterday and failed because the lightbulb had been fitted incorrectly and was therefore damaged."
• "Number plates are much flimsier than the ones I had and although drilled and screwed they will flap and rattle."
• "Very Slow to take your money."
• "Went to buy a light bulb for my car the staff could not find the one I want even the system say they had 3 in stock."
• "Wrongly fitted light on BMW X1 which caused an MOT failure."
• "They put the clips for the headlights to my Volvo back wrong."