The Tollemache Inn - JD Wetherspoon Reviews Summary

Service and Staff

Pros:

• "Overall nice pub, clean, friendly staff and good food served quickly."
• "Friendly staff at the bar! (Although they served our Belgian beer (Leffe) English style 😄)."
• "Helpful staff, to be picky, they could have smiled a little more but they were all very polite and active."
• "Staff were brilliant."
• "Staff were friendly, tame crowd, not overly busy went I went but it was late on a week day so... but yeah perfectly decent wetherspoons"
• "People both public and staff were kind and helpful. As a wheelchair user it makes all the difference."
• "Fantastic service from Nicola and staff on duty. Due to covid restrictions we were sat outside."
• "Very pleasant staff in here, particularly Ellie. Had a flat white coffee to go for 89p."

Cons:

• "Served by a particularly rude staff member, on explaining the Hobgoblin beer was off like vinegar!"
• "Woman who was serving us seemed very upset the minute we walked in."
• "Bar staff need to serve customers in turn wherever possible. After standing at the bar waiting to be served to a second drink for over 15 minutes whilst some customers walk in and are served straight away is unacceptable."
• "Not happy to let us have our registered support dog outside despite it being part of the support dogs training."
• "Ordered eggs Benedict for breakfast. Was told by the counter staff they can't do poached eggs."
• "Food was ok but service was lacking. It was busy when we arrived around 7-30 so we sat at a used table. Nobody offered to wipe the table or remove the dirty glasses."
• "I had the worst experience here ever. I have never been spoken to so rudely by the apparent bar manager Gemma."
• "Food was horrible ordered and tuna melt panni as hardly anything on menu unless you want steak or burgers or even fried foods, tuna was tasteless and cold cheese wasn't melted and one half of panni was hard other was soft had to leave it"

Food Quality

Pros:

• "Usual great value food had my usual steak, chips and coleslaw. Food was perfect you'd think that all weatherspoons food would be the same but it really isn't the case, some are awful!"
• "The food was hot and served to spec, fast service."
• "Just had a small brunch and a small scampi with a soft drink each in the tollemache. Really nice food. Perfectly cooked and just the right size for an afternoon lunch."
• "The Value is the main reason for my review. I expected the quality to be very low but it really wasn't. The boneless chicken was as good as any fast food competitor."
• "I had the bagers and mash, tasted OK but also like it came straight out of the microwave. My friend had the burrito bowl salad with chicken and really enjoyed it."
• "Stopped in for lunch on a flying visit. Came on Curry Night (Chicken Korma with rice, nan bread & poppadoms! included in deal). Food was good."
• "Food is good quality and generally well cooked. However plate warmers appear to be missing from Wetherspoons kitchen equipment."
• "Most know a spoons pub! Always great beer, clearly well looked after and the food is cheap and damn quick."

Cons:

• "My wife and I visited one of these for the first time and it will be our last. The ham looked like it was from a packet and the chips were warm and dark brown."
• "Food portion seems shrunk but I guess that is shrinkflation in process."
• "Spent just over £30. Food wasn’t what I thought I’d ordered. Checking now I see that I received a smaller dish than I ordered and paid for."
• "The food is not high quality, but it's made well, warm and everything went very well. Service via the app and everything was ready so quickly."
• "Don't have really a good thing to say. Food was average. I was not impressed."
• "Ordered a burger that came dry because there was no sauce, even though the menu clearly states it does come with sauce."
• "Food was ok but service was lacking. It was busy when we arrived around 7-30 so we sat at a used table. Nobody offered to wipe the table or remove the dirty glasses."
• "We had a late lunch here, after ordering on the app, our drinks where slammed on the table along with a 'here you go' wow.... manors of a pig! But at least the lady that brought our food was much more polite."