David Lloyd Gidea Park Reviews Summary

Staff and Instructors

Pros:

• "The staff is great... the instructors are amazing, I take classes with most of them and I have no complaint."
• "Staff are friendly and helpful specially on the bar and reception."
• "The standout for me is one of the Personal Trainers Wally! His passion for training is very infectious along with his humour, his knowledge is also vast."
• "The amazing girls (Mikaila, Maisie, Suzie and Anoushka) that run the restaurant/bar at Gidea Park are without doubt the most pleasant/polite staff I have come across."
• "Very nice staff and very good customer service."
• "This is a very professional gym and the staff especially billy are very helpful."
• "Nice and polite staff."

Cons:

• "Especially the receptionist who's not helpful at all."
• "Receptionist called Maggie likes to embarrass you in front of other members by shouting at you 'you are not allowed a towel'."
• "Front desk staff that have zero interest in helping anyone."
• "Their customer service skills are awful, lack of communication is dire and their attitudes stink."
• "All the older working staff are rude and don’t care about customer service."
• "Staff were extremely rude and moody, never looked happy to help or answer any questions."
• "Some staff are so rude it’s intolerable."

Facilities and Cleanliness

Pros:

• "Everywhere very clean and tidy."
• "Outdoor pool nice to use in summer or just sunbathe around it like on holiday!"
• "Gym is well equipped and very pleasant to use."
• "Nice pools (indoor and outdoor) with jacuzzi, steam room and sauna. Great food at the bar too!"
• "The changing rooms and around the pool are cleaned regularly."
• "The gym is well equipped and machines are being cleaned by users loads of spray and hand gel available."
• "Changing areas and gym floor always clean."

Cons:

• "Last week kids poo in kids pool!"
• "Benches split with foam coming out, machines out of order, exercise bikes with broken feet straps."
• "A silverfish infestation in the main steam room has been going on for over 4 months."
• "The facilities (I only use the pool area) are disgusting."
• "The pool area is extremely run down... Bits of tile are coming off in the steam room."
• "Other jacuzzi always dirty, never looks like it is cleaned."
• "The hygiene of the swimming pool facilities are absolutely shocking right now."

Security and Maintenance

Pros:

• "Its clean and safe enough."
• "There is a big underground parking, where I always find spaces to park - no need to park outside or in the van-only parking area."
• "Underground parking, hairdressers and beauty parlour upstairs."

Cons:

• "My wife's car was stolen from this gym 'secure' car park."
• "Lockers getting broken into."
• "Son had all personal items stolen from locker club have done nothing."
• "£2 for a towel. It takes maximum 20p to wash a small little towel. What a joke."
• "In December 2021 I had my van broken into which was parked in the designated van parking bays."
• "In the last 4 months 7 vans was broken into outside the front of the centre."
• "Tiles missing from jacuzzi, holes in ceiling above jacuzzi."