Gold's Gym Reviews Summary

Facilities & Equipment

Pros:

• "Gym, swimming pool, Sauna, steam, jacuzzi, yoga, free parking and pay as you go massage centre all under one roof."
• "The weight section is good, but not huge - normally okay for the number of ppl that use it."
• "Classes are great, large recently updated gym."
• "Great gym with all the necessary facilities. Its all equipped with great machines, gender separate sauna & steam and then you have a pool and jacuzzi, along with lots of free classes for just £24.99!"
• "The equipment being regularly sanitized and maintained to ensure a hygienic environment."
• "Gold's Gym offers a wide variety of classes that cater to all fitness levels and interests."
• "The gym has everything you need, Various types of equipment, swimming pool, Jacuzzi, Steam and Sauna rooms."

Cons:

• "For females car parking not very safe in winter even for mens as worst thing."
• "The gym itself looks tiny and I spotted one bench so peak hour it might be a wait."
• "Equipments are always broken/out of order."
• "The maintenance of this gym is worst."
• "Maintaince not done, sauna and steam frequently breaking down."
• "The tiles by the jacuzzi are falling off."
• "There isn't enough equipment; the space is quite limited, especially as hotel guests are sharing the gym."

Staff & Management

Pros:

• "The atmosphere at Gold's Gym is incredibly motivating."
• "Staff are super friendly, especially Mehdip the manager."
• "He is very dutiful and helpful Good man!!! They change all air condition system, showers, sinks and many other things.... I am HAPPY :)"
• "I would like to nominate a member of staff named Odane for his professional customer service."
• "Been coming to this gym for over 6 months and have built a great relationship with Fahim."
• "The staffs at Gold's gym Hounslow are really helpful and the manager Karl Almond is really friendly and has professional mannerism."
• "Today my Son Rakesh Popat is a member here he took me as a guest and I loved it the service was brilliant and all the staff were so friendly."

Cons:

• "Don’t sign a 12 months membership as you can find yourself out of pocket as they are very keen to cancel your membership."
• "The manager is very rude and unhelpful."
• "Incompetent staff not capable of taking basic contact information and are extremely rude."
• "The management seems to be more money oriented than on a service point of view."
• "Mehdi hasan is an incompetent ignorant person."
• "Service is poor from staff, with a steroid based attitude or just pure rude from some of the Pats."
• "Worse and unhelpful staff ever they are very nice to catch someone to join after the bank details go through they don’t care."

Value & Pricing

Pros:

• "Decent gym and good pricing for a year with classes and pool included."
• "For the price and the equipment and facilities they give are really good."
• "This is really value for money place as among others."
• "£30 per month sounds like a steal but once you visit the gym you understand why it’s that price."
• "The gym is amazing and I'm giving two stars for comprehensive equipment and facilities which makes you feel great for the amount of the monthly subscription."
• "For the price (25 per month) it's actually pretty good."
• "For the price you get a lot for your money's worth!"

Cons:

• "Just received a letter after 7 months that i quit the membership, from a company called 'credit resolution services' that i owe golds gym the last month payment and their fees of £87 for sending a letter."
• "If you miss your direct debit they charge you extra money."
• "Don't sign a contract with them. They will take money out of your pocket in any circumstance."
• "If you want to cancel membership they will charge you extra."
• "The complaints manager refuses to cancel membership and says its written in the contract that they dont offer any compensation even if the member is sufferring due to lack of facilities provided!"
• "If i was able to give this gym 0 stars i would. The staff are extremely rude and charging me direct debit with high prices."
• "The gym won't bother setting cover instructor if the usual one goes on holiday or is ill."

Cleanliness & Maintenance

Pros:

• "The swimming pool is also very clean and relaxing and has a very luxurious look to it."
• "The cleanliness and hygiene standards at Gold's Gym are exceptional."
• "The gym area is always clean, the changing room, sauna and steam area are cleaned regularly."
• "The cleanliness of the changing areas, pool, spa is second to none."
• "Very clean and staff is super friendly."
• "This is a lovely gym with friendly helpful staff, it has a lots of facilities and clean."
• "Seeing is believing. Fully equipped gym with enough machines of all kinds super staff clean environment swimming pool lots of classes sauna steam room lockers jacuzzi and all for one very reasonable price. Excellent."

Cons:

• "Been complaining about males wearing their underwear to the pool, jacuzzi, sauna and steam but it is falling on deaf ears."
• "Also the pool, jacuzzi, steam and sauna are very dirty."
• "The pool is very small and overall the hygiene levels are poor."
• "The shower area is vile, at times smells like a sewage."
• "The gym is absolutely run down, the steam room or sauna hardly works in the women's section."
• "The changing area is always dirty and smelly !!"
• "Facilities are poorly maintained and the smell around the gym wasn't pleasant."