David Lloyd Enfield Reviews Summary

Facilities

Pros:

• "They have and outdoor pool which I used in cold December, and the water was really nice and warm."
• "I came here with my friends to play some badminton and use the pool/spa - we had a fantastic time and found one of the managers Vinny very polite, accommodating and made our experience run as smoothly as possible."
• "Tia took me around on the tour showing a complete understanding of the amazing facilities they have."
• "Everyone here is very friendly and the facilities bare excellent."
• "Great gym with indoor & outdoor pool, sauna, steam room etc. Haven’t tried all the classes yet, but so far have enjoyed them."
• "The onsite facilities are best in the area."
• "The club has been newly refurbished and now looks much more modern & fresh. The classes provided are fantastic, I’m especially fond of BLAZE & BATTLEBOX."

Cons:

• "The pool/jacuzzi is always beleaguered with issues."
• "The gym equipment & changing rooms are ancient & very old-school with no attempt to modernise or improve the club."
• "The gym equipment is very out dated (especially the machines)."
• "The pool has seen better days and is a bit battered, there's always something braking down."
• "The current setup creates an unsafe and chaotic environment, restricting both babies and older kids from enjoying their playtime freely and potentially leading to accidents or incidents."
• "Everywhere is incredibly dirty. People coming out of the sauna jumping into the pool And the color of the pool is not visible from the dirt."
• "The gym is dirty. There is always something broken at the pool. The water is dirty."

Customer Service

Pros:

• "We were shown around by Alex who kindly showed us the facilities and was very professional."
• "The nice chap on reception not only greeted us when we arrived at the club but he also enquired how I was getting on with my new card."
• "Recently joined the club with the help of a fantastic member of the team Kud."
• "The lovely gentleman Jack provided so much information for my first visit and really put me at ease."
• "All the staff were lovely, specially Alex, from the sales team who went above and beyond explaining all the existing plans and advising me on the services offered."
• "Great customer service at David Lloyd Enfield! I had a tour with Tia who was amazing and super helpful."
• "Charlie showed my family and I round during our first visit to the club and helped arrange all of our membership requirements; excellent service and couldn’t fault."

Cons:

• "Unprofessional careless club."
• "They dont clean the spa and showers regularly full of hairs and smells disgusting."
• "Customer service is so bad that you can buy membership on desk but if you want to change or manage your membership you can only write emails which you will never get answer for that."
• "The customer service however was appalling."
• "The front desk staff are abrasive and ill-mannered; and it's nearly impossible to speak to anyone other than an automated voice or 'chatroom app'."
• "No one replies to the complaints lodged. You can never get through to the reception desk."
• "Reception staff NEVER answer phone call."

Value for Money

Pros:

• "Everything is included so it is excellent value for money."
• "Would definitely recommend and would say it’s worth £194 PP if you use it a lot every week."
• "The best team in David Lloyd hands-down. 6 million pound investment and for what I have seen so far- money well spent!"

Cons:

• "They don’t apply our corporate discounts because they said the gym became super tier club!! That’s nonsense!!"
• "Tempted to join but too expensive personal training and swimming lessons an addition to the membership as well as the restaurant."
• "The price of the club is a complete rip off as a result."
• "Very expensive for no reason."
• "Overpriced and numerous things have gone wrong since I signed up last August."
• "All this is also quite over priced,I think."
• "In my opinion it is completely over priced for the quality of gym you get."