McDonald's Reviews Summary

Quality of Food

Pros:

• "This is definitely the best quality and service we have experienced at MacDonald’s."
• "Food was as good as it gets, tasty, hot, and felt it was as good as it can be."
• "Went in for a Frappe and it was really nice, decided to get a Big Mac and it was probably the best one I've ever had."
• "Great bacon mayo chicken burger made to specifications: cheese; fresh onion and gherkins; no mayo. Hot, fresh tasting."
• "For my first takeout this year it felt good to eat McDonald's fries, they tasted different to what I remember, better than I remember to be honest."
• "Great fast service and quality."
• "Top quality drive-thru, with amazing speed and hot good quality food."

Cons:

• "When it arrived there were only 15 nuggets in my 20 nugget box, the red Leicester cheese melts weren't even given to us but the dip for it was for some reason, and the double bacon cheeseburger had no bacon on it."
• "When my food arrived I had to ask for the sauces that come with the selects as they hadn't put them in the bag and the extra sauces I had ordered were also missing."
• "Always something wrong with the order. Always a big wait."
• "The double cheese burgers are dry and not worthy to be part of the McDonald’s family."
• "When my boyfriend opened his burger box, it was filled with just lettuces. Not a double quarter pound burger."
• "The food was cold throw it in the bin."
• "Food was tasteless and cold because it took 12 minutes to be served to us."

Customer Service

Pros:

• "Thanks and respect to the gentleman who served us named Fred, he was welcoming, helpful, pleasant and even thanked us for our custom."
• "Just wanted to add a review on the lady called Pearl who works at this branch! This lady deserves a payrise!"
• "I have used this venue twice this week with my son, Tuesday & Thursday 29th Nov & 1st Dec at approx 15.40 I don't know about the inside but I've got to say the window staff at the drive-through in particular are fantastic."
• "It's my first McDonald’s review and I'm only writing it because there's an Asian elderly man working there (Chinese I think) and he really looks after the place, keeping the place tidy and he's friendly to all the customers."
• "Staffs here were very nice... Specially Fred and a little girl I met here Maya gave me good memories."
• "Just visited ... the guy on the door whose name is Alex was absolutely outstanding nothing was too much trouble great customer service very polite ...been here before but never had this kind of service ...can't praise him enough .... food wasn't bad either."
• "Shout out to Jun on the drive through who is an absolute credit to McDonald’s."

Cons:

• "They left me waiting at the till for 20 mins, then I had to wait 35 minutes for a simple order, 25 orders behind. And on top of that the order was just wrong."
• "Went through the drive-through today. I was told to wait in the car park area and my food would be brought out to me. 10 minutes later I asked a member of staff if I was being forgotten I was told sorry for the delay your food should be out shortly, Another 10 minutes past in total I’ve been waiting 20 minutes for my food my order was written down and I was told that my food will be out shortly."
• "Food all fine as per, but oh my god, the manager! I think her name is Gene/Jean (forgive me for spelling) I've been to this McDonalds plenty of times and every time I've come in she's been rude."
• "Awful staff. They got my order wrong and argued with me saying I did not order a drink, even though this was the same person who served me (memory of a fish)."
• "The most rudest, stuck up staff that McDonald have."
• "Absolutely fuming, Mrs has just spent over £25 on food and received 2x fries and 2x drinks everything else missing these idiots never get the order right and the foods always cold."
• "There is a very rude worker called (vonn) who left me waiting 25 minutes for my order and when she came and gave it me she gave it me in a strop and was very rude despite being nice to others."

Cleanliness

Pros:

• "Last time I went inside, sometime in 2019, it was clean in the dining area and toilets."
• "Chose to DINE IN with my toddler today as this McDonald is incredibly clean :)"
• "Main area and toilets are regularly cleaned. Easy access to menu, vegetarian option is available."
• "Great place for all ages, family friendly. child seats are available around the restaurant. staff are friendly and professional eager to help."
• "Always clean and tidy too. Happy to always stop by this McDonald's for a quick meal."
• "Nice little McDonald’s which is kept clean and the staff are friendly."
• "The place was clean and the cleaning staff looked to go out of their way to engage customers."

Cons:

• "Warning for veggies: ordered a veggie wrap, gave me a chicken wrap in the veggie wrap's box."
• "Digital ordering system was somewhat difficult to use to find what I wanted."
• "Tables dirty, floor dirty, toilets smell terrible!"
• "the worst ever macdonalds visit in over 40 years. I have never experienced a macdonalds that was this dirty."
• "Went yesterday on my dinner break at work, food was quick quite and big shout out to Fred the dining room assistant he was amazing very friendly and really made the place as for the rest of the staff behind the counter it was more like a youth club."
• "The general state was filthy. That included tables not wiped down, food and packaging not cleared and even window sills dirty with food remnants that were long standing."
• "Really disgusting. I've not seen a McDonald's so filthy before. The toilets were dirty, the bins were overflowing, food left on tables, just gross."