Address: Hockley Way, Somercotes, Alfreton DE55 7FA, United Kingdom
Phone: +441773836290
Rating: 3.8
based on 152 reviews.
Customer Service
Pros:
"Best customer service experience I've had in this town, well, the county! We were greeted by the most friendly American who made sure we had all that we needed."
"The lady who took my money was very helpful and offered tips on where to park to eat food in the car to avoid the traffic chaos."
"Customer service is fantastic. The staff was lovely and showed me and my children to our table and then explained how things have changed and what we needed to do all with a smile and continued to be helpful until we left."
"The staff are all hard working and really friendly and sweet."
"A female member of staff (I believe was management) was friendly and helpful."
"staff member was polite and showed attention to detail."
"Has to be the best McDonald's in the area, called in through the drive through today and was greeted by a lovely, chatty young man! Definitely an asset to your company."
Cons:
"Very disappointing and the manager very Rude and disrespectful."
"2 customer care staff moaning about what's in their job description and what is not for all of us to hear isn't conduct I'd expect."
"Some staff are nice, others less so."
"Ginger young girl served me, didn’t speak a word to me apart from 'we are waiting on your drinks' then continued to laugh and speak with mates."
"I'm disappointed that I am unable to give this McDonald's restaurant a minus star review!!!!! The staff are rude and likewise the managers."
"When you call to complain - which is a sad way to put it, you’re met with argumentative managers."
"Every single time we visit food is missing, drinks always either too full or not full enough and lids not on correct... the staff here are useless and can't even understand what you're saying at the drive-through."
Food Quality
Pros:
"The foods always hot and good here, which is expected but hard to find consistently."
"It's McDonald's, what more can one say! Do like the self serve machines, tailor your food to your spec, nice!"
"The best way to describe it is that it's a McDonald's. Amazingly didn't have to park and wait."
"Great snack venue. Stopped for breakfast then again on the way home for the journey great pit stop. My wife loves it too says the coffee is great me I like the flat white. Recommended."
"This is hands down the best McDonald's between here Ripley and Langley Mill. The queues are fast, you get given your sauce when you've ordered sauce, the food comes out hot and the fries are crispy and salted."
"Never had a bad experince here the staff are always friendly and polite the foods always tasty."
"Had a lovely lunch on a drab Julys day... It came to £17.07 which is average in today's prices."
Cons:
"Drive thru is fairly efficient but check your takeaway before driving off as they have got my order wrong on more than one occasion."
"This McDonald's is a waste of time and money. I regularly have to park up for 5-10 minutes whilst food is prepared, only to be given the wrong food."
"Every time we order from this restaurant there is something missing!"
"Worst McDonald's I have ever been to, getting orders wrong, making all customers wait ages for food so that the food is cold and drinks and ice cream have defrosted."
"Always get something wrong. Highly annoying getting no milk for tea or not giving you a straw for soft drink after going through the drive thru."
"All the time messing up orders, ordered from uber eats: was given butter instead of syrup for pancakes, breakfast order details missing."
"More than once we have been in and ordered and more than once we have come out with food missing that had been paid for."
Cleanliness and Atmosphere
Pros:
"Was really busy, but still a nice experience. My boy loves coming here, staff are always friendly n helpful. Always clean too, we come about once a month as a treat lol."
"No different from any other mcdonald's really, good food fast, one thing about this mcdonald's in particular though is all of the staff during my visit where genuinely the best mcdonald's staff I've encountered and where all very pleasant."
"Its just a MacDonald's but the atmosphere was really warm and staff friendly and approachable, We took our 2 year old for the first time and will be going again."
"I'd been driving 6 hours and to stop there and be greeted by Such polite staff was great. place was very clean and tidy."
"Dont go McDonalds very often this first time in two years but any way went in fast clean and food was hot that made a big change last time i had a hot McDonalds I was in Russia and best service I have ever had in a McDonalds ever."
"The grand kids love going to McDonalds. Nice food, quick and easy and the kids get a toy and a balloon and grandad and grandma are the best in the world."
"Standard McDonald's. Nice welcoming and friendly staff. Food and hot drinks arrived very quickly which is what used to be the norm at these places, although some have failed in this area with the self-service iPads and no counter staff, but here at least all was fine. Very clean and tidy all round."
Cons:
"Disgraceful toilets!! Really glad I didn't have kids with me."
"Unfortunately the worst McDonald's I've ever been to... Tables are rarely cleaned leaving a mess of soggy fries and condiments on the tables."
"Absolute poophole dive, floor was greasy and slippery so much I slipped 5 times in hiking shoes."
"Awful DO NOT GO! Tomato sauce bottle was disgusting and flies going round."
"Looks like a youth club when you walk in, lots of staff standing around doing nothing."
"Went to the drive thru and all we could hear in the background was staff talking about that there surprised they don’t already have Covid... Plus our food was cold!"
"Used to be best McDonalds in the area.. not so these days. Unfortunately the quality and the service has slipped.. missing items and soggy fries is the normal now."
Facility and Accessibility
Pros:
"Not been here for a while so clean, staff very helpful."
"Last Tuesday my daughter and I visited the drive through... the young lady removed her mask so that I could lip-read her personally."
"Visited the Ripley branch first to which we found yet again they hadn’t got what we wanted due to broken machines. So shot up the A38 to the Alfreton branch which had exactly what we wanted and the service was fast and friendly."
"Dropped in with my grandson late afternoon, fast service with hot food, he enjoyed his happy meal and the two assistants clearing tables and recycling were very helpful and chatty and couldn't do enough to entertain my little one."
"Had a lovely at the park went for tea at McDonald's with the grandchildren, after a year and four months. Freedom for the kid's and we all enjoyed eating outside what a lovely lovely day we had."
"Only used the drive-thru which was well organized and efficient. You always know exactly how the food will taste, they always achieve the same high standards wherever you go."
"Convenient stop for fast food with free Wi-Fi. Standard McDs offering not much else to say but clean and tidy."