Lordship Windows Ltd. Reviews Summary

Customer Service

Pros:

• "The staff who deal with enquiries and payments are friendly and helpful."
• "Very polite, very professional and I would highly recommend a company that hires the highest quality of staff to anyone."
• "Professional, friendly and so efficient!!"
• "The staff are professional, knowledgeable of their product and happy to address all our concerns and answer any questions."
• "Customer service at its best. I rang Lordship Window about a broken window. An appointment was made and the repair carried out within 24 hours. Fantastic."
• "Grace handled our enquiries with empathy and professionalism at all times."
• "The customer service was friendly, efficient and very impressive."

Cons:

• "Any rating above 2 stars is clearly of their own making. Rude unprofessional and arrogant sums up the service and attitude to their customers."
• "Awful experience with Lordship Windows... the customer service went rapidly downhill."
• "Very unprofessional. Booked appointment three times and three times let me down."
• "We call on a weekly basis and we're promised someone will call back."
• "Also, communication with them takes ages."
• "The customer service is appalling."
• "Both he and his manager displayed appalling customer service."

Quality and Craftsmanship

Pros:

• "They carried the work out promptly to a high standard and good value."
• "We were really pleased and impressed with the craftsmanship and efficiency with LW."
• "I am really happy with Lordship Windows."
• "No hesitation in strongly recommending for all your double glazing work."
• "Repaired and aligned front door and repaired misted glass on one of the bay windows. Really efficient and good workmanship I have recommended them to friends and family."
• "We are very happy with the excellent quality of the windows and door that we ordered."
• "The window looks brand new."

Cons:

• "The quality of the product is terrible."
• "Within months they started breaking."
• "Firstly they fit the wrong Windows. When they replaced the Windows they damaged the plaster and left them unfinished with only expanding foam filling gaps."
• "Brought 3 large windows from lordship. Within two years the locking mechanism on two separate windows broke."
• "The same window broke twice in less during the warranty period."
• "Maybe I was unlucky but 3 instances of poor quality in the space of five years and no effort from Lordship to rectify this is most disappointing."
• "Liers! Terrible company!"

Value and Pricing

Pros:

• "Affordable pricing."
• "Very reasonable price and stress free experience."
• "Great service and affordable prices."
• "They gave us a great price and quality product!"
• "They were very competitively priced."
• "First the price; they beat every other contractor we contacted."
• "They did a great job - manufacture and installation and were about a third of the cost of a national glazing company who quoted."

Cons:

• "Repair was over £200 per window to open and replace the broken part. Looking at the broken part afterwards it cost less than £10."
• "They turned up and then doubled the price just before they were starting work."
• "They charge you £20 to quote then give an extortionately high quote. I got the work done for a quarter of the price they quoted. So just ripped off for the £20."
• "The door was also not cheap given their service delivery."

Professionalism and Expertise

Pros:

• "The guy came on time, very competent and polite."
• "He also seemed very honest and a few things I thought were issued, he told me simple fixes to do myself to save time/money."
• "The engineer was professional, knowledgeable and very kind."
• "The specialist window repairman was highly skilled, an expert in his field!"
• "The fitter, Alvaro, was very professional, tidy and knowledgeable."
• "Work was carried out by Alvaro. Professional, friendly and very quick."
• "The engineer was friendly, polite and skilled."

Cons:

• "Their representative forgot to measure an important part, so the fitters had to rush order windows the right size."
• "Don’t use them! Liars! They’ve cancelled windows installation two times on the day!"
• "Lordship committed to sending a technician twice and no-showed."