Stephen James Woolwich BMW Reviews Summary

Customer Service

Pros:

• "Lee was able to go above and beyond by bringing cars from Bromley and Enfield for me to look at."
• "Superb service from Paul Dawes."
• "5 stars amazing service."
• "From start to finish I found Lee Madden and James Goodwin attentive to my specification."
• "Excellent level of services and care at Stephen James BMW Woolwich."
• "The team at Stephen James Woolwich really know how to make you feel welcome."
• "All along the way, my sales consultant has replied to my emails within minutes and likewise returned phone calls too."

Cons:

• "Awful awful service."
• "Really wasted my time there. No good service, unprofessional, ignorant."
• "BMW dealers simply don’t give a toss."
• "Awful sales team! I booked an appointment to see a few cars with Oliver. When I arrived he said I didnt book an appointment, and he was awaiting confirmation."
• "Although the service here is very slick and polished, I won't return. Feel they are just trying to get money to hit targets and finding small faults without actually identifying the real issues."
• "Poor end of warranty check, firstly the receptionist needs to be replaced, hardly any interest."
• "Absolutely terrible. DO NOT USE THIS DEALERSHIP."

Showroom and Location

Pros:

• "Their new location, while a little out the way for me compared to Blackheath, is easy enough to get to from Woolwich station / main roads and the brand new showroom looks great."
• "Fresh showroom/office, location is easy to access."
• "The showroom is well stocked with a good range of cars."

Cons:

• "Not a good experience to be fair which is a shames as I've been to this dealership quite a few times now."
• "Travelled down 2 hours to this dealership just to find the 530d series been in an accident... For 26k people expect a car with no accidents."
• "The car park was so congested."
• "There was no suitable customer parking when i arrived which was disappointing to say the least."

Communication and Responsiveness

Pros:

• "Matthew provided knowledgeable assistance, ensuring a clear understanding of the process."
• "He kept me updated regularly on the progress of the car."
• "A man of his word who gave me regular updates always called when he said he would, is highly professional and an absolute pleasure to deal with."

Cons:

• "I emailed the manager who was in charge of servicing and fixing my car and called the centre multiple times and asked to talk to him, but he never got back to me, despite being told he would do so."
• "Communication isn't clear and they provided information that was untrue and later back-tracked."
• "Person supposedly dealing with me apparently is never there. Despite leaving numerous messages, they never call you back or reply to your emails."
• "Have been chasing this franchise for over a week and still awaiting a reply from SJ Woolwich regarding a non-activated sat nav following work carried out here."

Professionalism and Expertise

Pros:

• "I would comfortably recommend these guys to anyone."
• "I would like to say the receptionist Sarb Dhoofer who is extremely helpful and very professional."
• "The service is great led by Samuel and his team including Jack."
• "Exceptional customer service, everyone is equally friendly and are ready to help, at any time."
• "Everyone working at the Woolwich branch were excellent and smiling always, positive atmosphere."
• "Special mention for Ashley the financial controller, who sorted out some very good deals on brand new 2 series M Sport and 3 series GT Xdrive, for my wife and I."
• "Very welcoming staff. They explain everything."

Cons:

• "Totally helpless."
• "Negligent work carried out by Stephen James Woolwich has caused £1000 damage to my car's engine."
• "Terrible service from this BMW dealership, please avoid."
• "BMW Finance is equally a liability. They are currently refusing to honour my legal right of short-term rejection without any supporting evidence."
• "I will never visit that centre again."
• "Appalling service!!"
• "Charlatans. Am currently disputing a £225 charge with these scam artists."