CMC Hyundai Harlow Reviews Summary

Customer Service

Pros:

• "Ian H looked after me from start to finish and has to be the most patient gentleman I have ever had the pleasure of meeting."
• "Chris's was very polite, nothing was too much trouble, he was very helpful from start to finish."
• "The lady that booked us in was friendly and welcoming which is lovely as you can come across some moody ones."
• "Ocean treated us so well and made us feel so welcome."
• "Every point listened to and acted upon."
• "The staff are very welcoming and friendly, I have been coming to CMC for 3 years."
• "Welcoming, friendly staff at CMC. Fantastic communication by phone, email, text and in person."
• "The service is always efficient and very helpful. James McGrath provided excellent service."

Cons:

• "Very bad. Sold me faulty car left ıt wıth them for 8 days they told me they fıxed and never fıxed."
• "Liars and thieves. Sold me a car with several issues, they lied and told me that the car had no issues."
• "When I went to collect the car I was told that nothing could be done about the seat as it was due to wear and tear."
• "Unfortunately, I had an extremely poor experience. Hyundai Service reassured me that they'll contact me in an hour... over 2 hours later, I hear nothing back."
• "Booked my car in to have some recalls fixed, and have an investigation into the back door not opening. Left my car with them for the day and left a phone number with the extension number to call me with any details and they had my mobile number, not once did I receive a call."
• "Asked for test drive for car I wanted to buy they took my Mrs keys to her car for some reason ordered car that test drove put 500 pounds deposit on it car arrived but wrong colour and specs they didn't want to give me my deposit back."
• "Took car in for a service, which they did ok but it came back with what looked like bird dropping on the back seat."
• "I have been using CMC for approx 5 years now !! I have used other dealerships before and have never had an experience or the customer satisfaction that I enjoy with CMC."

Sales and Vehicle Choice

Pros:

• "Ian patiently walked me through the setup of the car and was once again more patient than I could have ever asked for."
• "Lee Twomey made our visit seamless and very relaxing. He is friendly, knowledgeable and very professional."
• "I have just bought a Hyundai i10 from CMC and I am very impressed. Ian Hardcastle was very courteous and helpful."
• "Very pleased with salesman handling of the car handover and the completion of the sale."
• "A very professional Service given by CMC Harlow from the time from enquiry about trading in my old vehicle to the collection of my new one."
• "Really pleased with our new Hyundai Kona EV. Excellent service and fast delivery."
• "Very pleased with my new Hyundai picked up from CMC on Saturday, service from Ian and Lee was efficient and friendly."
• "The best sales experience I've had! Staff were very polite, understanding and patient with me."

Cons:

• "Unfortunately I had an extremely poor experience. I urgently required my key to be reprogrammed and the stolen key blocked, otherwise the thief can just drive away with my car."
• "But Hyundai 5 days free drive away car insurance for new car was not available on purchase, I had to rush a bad deal with car insurance company to be able to drive the car."
• "Test drive had been arranged well in advance, but arrived to be told the car was not there as the sales manager had taken it home and was late in that morning."
• "Ordered a Hyundai part. Apparently it was coming from Belgium. Waited 4 weeks for arrival. Was told it would be delivered to an address of my choosing after being wrongly informed that it would be here the day after my phone call to find out what was taking so long."
• "I went to see a Mini Clubman they had for sale, when I turned up I noticed that the price on the windscreen was more than advertised on their website. When I asked about the car, nobody really seem to know anything about it."
• "Considering I was running late for the appointment, the staff were very friendly and accommodating. Everything that needed to be done on the car was done regardless of staff going over their shift time."
• "I was originally going to Hyundai North London but phone u up for a technical query and was so impressed by Chris that I switched my original order to yourselves and have been very impressed by your service."
• "Previously had great experience with this company, but with the latest car nothing but delays and the standard excuse of 'tomorrow' tomorrow never comes when asked about some car mats to be thrown in to make up for all the calls and chasing I needed to do was told 'we done nothing wrong'."