Eden Hyundai - High Wycombe Reviews Summary

Customer Service

Pros:

• "Went in for a test drive and found the customer service experience to be excellent."
• "Amazing customer service. Everyone was very helpful and knowledgeable."
• "Excellent service, Connor was extremely helpful throughout."
• "Recently had my car in for a service and MOT. The customer service I received from Karam Ahmed was outstanding."
• "Excellent customer service! After being let down by another dealership, Hassan arranged a new car within two days."
• "I have visited Hyundai in Wycombe many times recently and I have been so impressed with the team there!"
• "Very happy with the service I received, when picking up my New car today. Mohammed was polite and patient."
• "Excellent service. Everything went above and beyond."

Cons:

• "Absolutely flabbergasted, went to Eden Hyundai High Wycombe, admittedly without an appointment, to look at the new Kona to be told that they were too busy."
• "Okay for sales, but truly awful for service: my brand new Tucson broke down dramatically."
• "I booked my Hyundai i10 in for a MOT and full service online but received a phone call the following day to change the appointment."
• "Shambles! Two days to change a 12v battery I told them was faulty."
• "Have to give them 1 star due to their online booking team."
• "First time I went here for service my car was kept there for over six hours."
• "Terrible customer experience. Came in for a scheduled repair that I was told would take 1 hour."
• "I rate Eden Hyundai High Wycombe very highly. I bought my last two Hyundais there and have always had them serviced there even though I live 30 miles away."

Sales Process

Pros:

• "The experience started with getting in touch with Gavin and he took all our details and put together a great deal."
• "I am very impressed by the high level of service provided by Deep at Eden."
• "Dealt with Hassan when buying a new Santa Fe. Great guy, good sales process, kept us informed throughout."
• "Having visited several garages beforehand, we found Eden to be a breath of fresh air."
• "Saw a car online and booked an appointment to view. Fernando was very knowledable and I felt unhurried."
• "Hassan was very helpful in our search for a new car he was patient and provided all the information needed."
• "Once again wonderful service from the team at Eden Hyundai High Wycombe."
• "Great sales experience with Matt who handled the initial sale and kept me informed."

Cons:

• "I have had multiple issues while working this garage. A few of the staff are reasonable and understanding but unfortunately it’s a bit of pot luck."
• "Had some bodywork on a previous car there and several times I've been told that I would get a quote/answer to a question within a certain timeframe."
• "Arrived at the dealership and had time to look over the cars on the forecourt before being approached."
• "Ordered an i20N in blue in Dec 2021, expected delivery in April. The car arrived on time, however a silver car was delivered to the showroom instead of a blue one."
• "I was lucky enough to benefit from an unfortunate cancelled order of an i20n back in April."
• "Purchased our car with the help and assistance from Hassan E at Eden Hyundai."
• "Matt was amazing to deal with. Super helpful and got me a great car in less than a week!"
• "The motability scheme is brilliant and Hassan was really helpful, put me at ease, he didn't rush me."