Ken Brown Hyundai Letchworth Reviews Summary

Sales Service

Pros:

• "After my local branch couldn't assist me, I have a call to this dealership and Sal exceeded my expectations."
• "He took the time to guide me through the process, and when I visited the dealership to finalise paperwork."
• "Richard was very helpful and went through all the paperwork."
• "Sophie at Ken Brown Hyundai Letchworth was a real angel and positively helped me buy my dream car."
• "Sherry was very helpful, knowledgeable and did everything she could to help us find and finally choose our proposed new car."
• "Sales executive Sherry was absolutely delightful and made my kids feel so welcomed."
• "Excellent sales process, very informative, no pressure, great test drive."
• "Excellent service. Helpful, knowledgeable and very happy to spend the the time and go the extra."

Cons:

• "Bought a car in Feb 2023, fully paid for the car but because there was an issue with the car so couldn't drive this car back home."
• "Had a problem with Hyundai Bletchley that sold me a faulty car."
• "We have been trying to get in contact with the team for a month now to find out when we can expect a refund that was agreed."
• "We phoned Ken Brown on Sunday 10th September. We had seen a car a fortnight before that we quite liked."
• "I wasn't looking for a Vitara! She caught my eye when we were told no KIA's on that site!"
• "We came in to meet Josh and discuss replacing my Suzuki Vitara."
• "My advice don’t buy a second hand car from this dealership, they will do nothing to the car they say they will."
• "Picked ep the keys for a brand newHyundai Bayon on MARCH 1st 2022."

Customer Service

Pros:

• "What impressed me most was Sal's genuine care for customers."
• "Superb experience dealing with Richard and Jamal when purchasing a new vehicle."
• "Our first Assistant we saw at Ken Brown's @ Letchworth was a very friendly lady, Sherry."
• "Just bought a Kona EV. Excellent sales process, very informative, no pressure, great test drive."
• "Had a problem with Hyundai Bletchley that sold me a faulty car and had to come here for a second opinion."
• "Sophie, Matt & Jamal were a pleasure to do business with."
• "The whole team was very welcoming and not pushy!"
• "Can't fault the service, and guidance we received when shopping for our mobility car, friendly and hassle-free, nice people."

Cons:

• "Bought a car in Feb 2023, fully paid for the car but because there was an issue with the car so couldn't drive this car back home."
• "We have been trying to get in contact with the team for a month now to find out when we can expect a refund that was agreed."
• "Horrendous service!! We were advised by Hyundai salesman Michael George to wait until he revised a quotation on a Tucsan for us."
• "Shambles, apparently they booked appointment time incorrectly."
• "Extortionate prices. £150 per hour for diagnostics."
• "Presentation of cars is average at best and despite making an appointment for a Wednesday evening and being spotted by two members of staff no one attempted to approach us."
• "My advice don’t buy a second hand car from this dealership, they will do nothing to the car they say they will."
• "Absolutely bloody terrible experience, was promised car delivery date 31 of July, now told November and that can't be guaranteed."