Johnsons Hyundai Sutton Coldfield Reviews Summary

Customer Service

Pros:

• "Barry was always pleasant, friendly and helpful whenever I had cause to speak to him."
• "Darren kept me fully up to date with the progress."
• "Throughout the time we were waiting for the arrival of the car, Barry remained in touch 'keeping us in the know'."
• "Over the moon with the condition and quality of the car and the customer service was flawless."
• "Barry has helped me for the second time as I had my car stolen the first time, and has gone beyond to help me get me a vehicle as soon as possible, his an excellent, hardworking and friendly salesman."
• "Nice knowledgeable staff who kept me informed. Barry my contact kept me informed throughout the purchase explaining the options and going through the paperwork."
• "The service we received from Elliott was superb and he is an excellent advertisement for your Johnson Hyundai team in Sutton Coldfield."

Cons:

• "I just wanted the rude little man to know that he’d missed out on a large chunk of commission."
• "When queried with the staff member I basically got abuse for raising it as an issue."
• "In a very rude tone the salesman said 'do you have an appointment.'"
• "The customer service and staff were very rude and unprofessional!"
• "Ian couldn't wait to get my off the phone after calling to ask a question."
• "Only to receive blunt responses and a rude attitude on the phone."
• "Johnsons Hyundai Sutton Coldfield, learn some manners and please for all of our safety on the road..learn the law."

Sales Experience

Pros:

• "I’ve brought 3 Hyundai’s from Johnson’s Hyundai Sutton Coldfield, everyone that we have dealt with from sales to service’s have been very professional, helpful and friendly."
• "Fantastic sales and aftercare, Thank you!"
• "No hard selling, just an honest and open conversation around what car and options would be best for me."
• "Sales force were slick and professional. Made the business aspect of purchasing the vehicle so easy."
• "It was smooth from choosing the cars having a generous part exchange valuation to signing on the dotted line."
• "Buying a car is daunting, Seb made it so easy with a thorough test drive and no pressure."
• "The salesman was very efficient and very professional, he knew his job very well."

Cons:

• "If i could give a ZERO star rating i would. Unhelpful and unless you want to buy a new car and therefore aid their comission don't visit here."
• "Trying to book a test drive - the sales persons were not very helpful to say the least."
• "I would never buy a car from this dealership or Johnson's again after this experience."
• "I won't be buying anything from this branch in the near future."
• "Please use caution, this place tried to scam me a few years back."
• "Absolutely rubbish…. Stay away from them…. Bought a Hyundai Tucson 2017 in march 2018 and I started having issues with it later that year."
• "I would encourage all to avoid at all cost."

Product Satisfaction

Pros:

• "Over the moon with the condition and quality of the car and the customer service was flawless."
• "I have purchased two cars (IX35) from Mark Harston at Hyundai Sutton Coldfield and all i can say is that the Customer service and the cars i have brought are both excellent."
• "The car was in great condition before collection."
• "Been trying to buy a Tucson Ultimate plug in hybrid for a while and disappointed with delayed delivery timings elsewhere. Couldn’t believe it when I saw Johnson’s has a new model including a Tech Pack available immediately."
• "The Service and knowledge of staff was fantastic."
• "They take as much pride and care with a used car sale as a new one, putting right what they can so that car leaves the showroom at its best."
• "A great and hassle free experience and reflects the total commitment Johnsons have to their customers."