"Julian offered a first class service from beginning to end."
"Top Notch service time after time there Service Manager Steve Drumgoole is brilliant, diligent, knowledgeable and very good at his job."
"Best service I have ever received, I cannot praise the staff and service highly enough!"
"Hyundai staff were excellent and completed my service within an hour and a half allowing me to attend my hospital appointment."
"Many thanks to Julian Ball at Hyundai, Birmingham West. Julian made buying a vehicle so painless, and stress free."
"All staff acted professionally and were extremely helpful and friendly."
"Excellent customer service, efficient communication, friendly and helpful staff."
Cons:
"Appalling after-sale care/communication."
"I sat in the waiting area for an hour and was not offered a drink even water."
"The staff in the office looked very stressed and unhappy, creating a quite miserable atmosphere."
"I tried to contact the service desk on Friday but there wasn't anybody available."
"It is important that consumers are warned about the cover they receive from this Hyundai dealership."
"Absolutely horrible customer service, a member of the service team is so rude and wouldn’t listen to single word and is also racist towards my husband."
"Terrible service will never bring my car here again."
Sales Experience
Pros:
"He wasn't pushy like salesman can be."
"Recently purchased a new Tucson Ultimate from Hyundai Birmingham West and from my first contact with Nick Bellamy through to picking up the car was a pleasure."
"Nick Bellamy showed me a couple of cars before I decided on the car that would suit me. Nick was very professional and helpful."
"Bill Martin made our experience extremely pleasant, what a nice guy."
"Julian at Hyundia Birmingham West was helpful in finding a car that met my brief and not being forceful or overly upselling."
"Everyone was excellent and Tom allam was amazing and so helpful in picking the right car."
"Nick is 100% not a typical car salesman in that he talks and listens at your level."
Cons:
"Fast forward to the 16th, the said day of the test drive. No car to test drive, one word answers and denying all knowledge that a test drive had been booked."
"Not forgetting the fact that the salesman was also dealing with other customers in-between so feel like a second class and as if you're an inconvenience."
"Very disappointed to be honest with the whole process of getting my car serviced."
"Disappointing experience. Salesmen literally trying to steal test-drive slots in a pretty rude manner."
"Sorry we didn’t make an appointment to buy a £40k car. Sales guys quite abrupt and rude."
"Racist sales guys, both guys were so reluctant to talk even."
"The worst experience you could ask for. Their stores are franchised which gives them an excuse to blame 'HQ' for all of their problems."
Vehicle Quality
Pros:
"Had a new Hyundai Tucson N Line Auto two weeks ago and very pleased as it is my first ever Hyundai."
"As for the car, we went for a Tucson N Line hybrid and it is fabulous."
"I fell in love with it the saftey features, the build quality, leather etc is superb!"
"The product the latest i30...5Dr 1.6 Diesel in Active grade and silky silver..a MASSIVE YES !!"
"Had my new Kona for a week now and absolutely love it."
"I am very pleased with my Hyaundi i10Go it was a great recommendation for my lifestyle and I could not fault the way I was treated."
"I have had my new Hyundai Kona for a week now and i absolutely love it."
Cons:
"Had so many issues with my first motability Hyundai and not happy with the dealership."
"Stacey took months to inform us that Hyundai were unwilling to help with a manufacturing fault."
"I purchased a used car from this garage 8 months ago and now have a ceased engine and a repair bill of £3500."
"Our hope is this can get sorted but we are not hopeful after what was explained to us about once a turbo goes so watch this space while we give the garage a chance today to try and resolve this major mistake on their part."
"Where to start… took our car in again yesterday to the service department as it needed a cable put on as exhaust light kept coming on so back and forwards a couple of times but yesterday was just disgraceful."
"This dealer is so bad I sold my hyundai so I did not have to go there again !!"
"This shambles of a Hyundai dealer is why I sold my Hyundai and purchased a Ford !!"
Value for Money
Pros:
"Further was quoted an extortionate amount for a relatively minor repair, which I eventually sourced elsewhere for a third of the price."
"Part exchanged my vehicle to Hyundai with no problems at all. Vehicle I purchased was great value and Hyundai ensured it was cleaned, valeted, body work was tip-top before collection."
"Recently purchased my Tucson from Hyundai Birmingham, the guys where so helpful and took all the stress out of buying a new car."
"Great service - just purchased a Suzuki Vitara from them and they couldn't have been more helpful."
"Purchased a used car from here - have to say that the service was excellent and the staff were absolutely lovely."
"Bought a beautiful second hand Tucson in a very painless experience."
"When this lease is up we will certainly return for another Tucson as the Hyundai brand is definitely not a lower class vehicle and are extremely good value for money."
Cons:
"It is important that consumers are aware that this dealership will ask you to pay more for servicing/warranties but cover you for very little."
"I bought my car at this dealership and took out a service plan to cover many jobs. Unfortunately I had a poor experience when my car was MOT'd in August."
"Only bit annoying thing was there was a 6 month delay in getting my car because of the chip shortage."
"The car was not ready! I drove for 3 hours, had insurance set up and had rushed around called in favours to have that day off and was told I could not take the car as they had not had it serviced."
"This dealership has poorly handled our case and has not tried to rectify an issue that will only deteriorate despite our loyalty as customers since 2018."
"Awful garage, awful service."
"If you are looking to buy a used or new car I urge you to stay well clear of this garage."