Kwik Fit - Loughborough Reviews Summary

Customer Service

Pros:

• "Great customer service and great people who are willing to help."
• "Kwikfit, Leo was polite and courteous and he helped me choose 2 Pirelli centuratos for my ix20 after having a puncture, this option proved to be the best economically buying 2 tyres gave me a nice discount."
• "Courteous staff who fit me in for a tyre change last minute."
• "Great service here. Ive been a few times over the last 5 years always helpful and never any hidden charges ect."
• "Brilliant service, had a problem with my run flat tyre and I was able to come down to loughborough branch straight away and have it replaced."
• "The person at the desk. Knew what he was doing, and was super efficient & understood the situation I was in."
• "Staff very pleasant and helpful especially as I had to reschedule my appointment at the last minute."

Cons:

• "Ali Baba couldn't compile a better group of thieves... Quote of £850."
• "Phone in service is awful - no answer 70% of the time."
• "Had MOT done, work for MOT was perfectly fine but the customer service was not great."
• "Really poor service."
• "Not happy with the service I received... The communication was non existing from Kwikfit. They did not answer their phones."
• "Customer service is awful. Was told I’d be able to pick up my car the same day then rang me 5 minutes before closing telling its ready giving me no time to get there."
• "The service lacked any structure organisation... Rubbish service, no idea what has gone wrong but the outcome was awful."

Pricing and Charges

Pros:

• "Part needed was in stock so minimal waiting. Decent competitive price."
• "Prices are very reasonable and the waiting area is pleasant."
• "Can’t recommend this garage enough! Nikki dealt with my car’s exhaust and couldn’t have asked for a better experience... at half the price I’d been quoted from other garages."
• "Very competitive price when price-matched to your website."
• "Very reasonable in price and looked after me like a friend."
• "If your car is going to pass it's MOT, advance booking online can't be beaten. So cheap, so efficient, air conditioned comfy waiting room, free coffee."
• "Amazing service with great value!! Not even the service at the manufacturer's dealership has such efficient and personable service."

Cons:

• "Beware! I was charged £60 more than if I'd ordered the same 2 tyres on the KwikFit website to be fitted at the same branch!"
• "Absolute jokers. wanted £126.00 to fit a wishbone I was supplying."
• "Waste of time. Went there with a puncture and after charging £25 and spraying tyre foam all over themselves and the paintwork I had to just leave."
• "Fitted wrong battery, damaged the alternater, had to have a hire car for a week, then the cover under the engine came off and hit another car behind us."
• "So...my exhaust had broken on my 12 year old Peugeot 206, took it to kwik fit in Loughborough, they told me it would cost £ 869.50... Can not believe kwik fit were happy to rip me off that much."
• "Received a quote for just under £800 for replacement under floor cat and mid section exhaust for my yaris 1.3 2009 model...... which actually cost us £177 for parts and £45 for fitment by another reputable garage."
• "Got a service done here and was recommended to spend £665 on repairs... They will reel you in with a cheap service and then throw unnecessary costs at you."

Staff and Management

Pros:

• "Usually at other work shops that I have gone to previous, I always hear foul language and swear words been spoken between the workers, but this was a very professional place with such pleasant mannerisms."
• "Thankful that the old manager Adam has returned and since doing so the place has improved massively from the previous manager!"
• "Thanks to Gerard for providing excellent customer service."
• "I am very impressed with the service of the Manager Gerard and staff at Kwik-Fit."
• "The Manager Gerard is so knowledgeable and Professional in his work and mannerism."
• "Review for Nik (bold chap with glasses) Sorry! Great service and has always taken care of my car."
• "The Manager Gerard and his team are dedicated professionals who are good at what they do."

Cons:

• "The mechanics couldn’t turn off the puncture alarm in my car after changing all four tyres... The car now drives fine at low speed but on the motorway vibrates so violently I can’t drive above 60mph."
• "Dreadful customer service, but that Manager is no longer employed by them (thankfully)."
• "!!!!!DO NOT USE !!!!Called ahead to advise them of issue I was having got told bluntly no upon arrival....3 technicians sat around doing nothing, customer service doesn't exist in there."
• "LADIES NEVER GO HERE BY YOURSELF!!!... They obviously just see a girl who doesn't know anything about cars so wants to rip her off."
• "Went in complaining of vibration at high speed, asked to have all wheels fully balanced. Wheels were only half balanced with weights on the outside edge of the rim."
• "I have had my brake pads and disks done at this establishment quite a few months ago, when it came time to change the pads again i have noticed they ruined my car’s connector to the wear pad sensor, using tape and zip ties to put it back in place, absolutely disgusting quality of work, never recommending."
• "When I complained to the manager, he had a very bad unapologetic attitude and maintained that he thought he was providing good service and that I was wrong in thinking it was bad service!"

Efficiency and Convenience

Pros:

• "Was surprised to see that they were open the day after boxing day."
• "Also, they are open on Saturdays, 8am - very convenient for me."
• "Great service recieved on a Sunday. My car battery was replaced promptly allowing me to get on with the rest of the week at work."
• "I took my car in for mot. I arrived early and they were very busy. I was met immediately and from the time I arrived and picked the car up everyone was curtious and incredibly efficient."
• "Setting up a fitting date was easy, and turning up on the day was reassuring, and watched it being changed."
• "Managed to pick up a large screw in my front tyre whilst 200 miles from home at 4.30 on a Saturday afternoon... Thanks guys for getting me back on the road with a smile so quickly 😊"
• "Very prompt service after stressful puncture on M1."

Cons:

• "Not a ‘Kwik’ fit garage if you are looking to get some small fixed very quickly."
• "3 hrs and 35 mins to mend a puncture? Not enough staff on, no one on the reception desk... They could do with a cleaner too the floor was horrible."
• "So my car had a flat battery and I was totally stranded and right next door was a Kwik Fit (Loughborough) so I went to ask for help. They didn't have a battery in stock so the man who sat behind the desk rudely said to me try Halfords."
• "Customer service is awful. Was told I’d be able to pick up my car the same day then rang me 5 minutes before closing telling its ready giving me no time to get there."
• "I rang them 7 times between 1 and 4.30 to see if it was done but no one was picking up the phone."
• "Because I sat waiting for the work to be done, when it was completed the technician sat there talking for 5-10 whilst sitting in the car waiting to move it off the ramp."
• "My car was returned with a dent in the driver side door and the centre part of the hub cap has now fallen off somewhere due to the fact that it wasn’t correctly refitted."