Address: Bestwood Retail Park, Evelyn St, London SE8 5DQ, United Kingdom
Phone: +442072319152
Rating: 3.3
based on 294 reviews.
Service Quality
Pros:
"The staff is super friendly, I had breakfast with another friend of mine."
"This is my local McDonald’s, they always get my order right and I always get my food quickly."
"Can't complain about this place, not as busy as the other closest McDonald's on Old Kent Road, and the servers are much nicer."
"I can see the staff has a lot of pressure and racing with time to serve the customers better."
"They also have the iPads for the kids and the self service check outs."
"The tall male manager, who looks Spanish is absolutely amazing, fantastic customer service!"
"Staff are friendly, and are always on top of cleaning and sanitastion."
Cons:
"I’ve ordered here a few times and always found there to be bad service."
"Almost all of them showed extreme level of carelessness and unprofessional behaviour."
"Staff very rude and unhelpful. Will never be returning here."
"The staff in this store are very incompetent."
"Very rude staff, after 11 drivers are allowed inside customers not, nonsense."
"Staff look like they couldn't care less, aimlessly wandering about."
"Customer service is poor both in store and delivery, unable to get help when needed."
Food Quality
Pros:
"I had Spicy McNuggets medium meal and a sweet chilli crispy chicken wrap. They were fresh, warm and tasty."
"The food needs to be at least warm when it's handed over to you."
"It only gets two stars because the food, when we finally got it, was pretty good."
"They usually have good taste."
"I absolutely love their hot apple pie."
"Their nuggets and fries are the only thing I feel they get right."
"Food is not bad, they keep on eye on their food quality as all McDonald's main focus."
Cons:
"Ordered Mcspicy, box said so, but inside something else."
"I then began to throw up... I’m guessing I have mild food poisoning."
"Problem I found that there is no proper leadership when it came to your food you waited too long when you got it was cold."
"Thay dont look after the customers. My work spent 80 pounds with them and the chips was not even cooked. Half the order is missing."
"The food was packed really bad, I got the Big Mac Chicken which just fell apart as soon as you puck it up."
"We ordered the Cheese sharebox. We received a Cheese sharebox but inside were chicken pieces."
"Worst place ever .. disappointed all the time .. just came home to find out missing a festive burger and cold fries after waiting 15 mins at the window …"
Facility Cleanliness
Pros:
"Unfortunately when I went here they didn't do milkshakes but apart from that the staff here seemed friendly and inside it was a very modern and in general was quiet and nice inside defo up there with one of the best McDonalds."
"Toilets are clean, tables are clean too. There is a lot of space to seat and eat in peace."
"On a more positive note the eating areas and toilets were clean which is something I guess."
"Their toilet are well placed and clean."
"Nice place for any time of day, much improved menu whatever takes your fancy and new 'improved' layout in restaurant."
"The Drive-through service is quick and decent. Inside the decor is recently revamped, and there is quite a lot of seating available."
"It's a decent place to dine in, with the usual expected food from a McDonald's chain."
Cons:
"Also the disabled toilet was in a disgusting state. POO EVERY WHERE."
"One of the worst mcdonalds I have been to. Rubbish everywhere, tables not clear, bins full."
"Live 2 mins away from here for the past 5 years. Every time we go we think it can’t possibly be as slow, cold and tasteless as the time before. Every time we are proved wrong."
"There was rubbish literally everywhere, the overspill of the bin littered the restaurant floor… different levels of ‘ghetto’ did they sack the cleaner?"
"Dirty tables and sticky filthy floors."
"Absolutely disgusting breakfast here last week. Filthy tables and countertop should not be visible first thing in the morning."
"Floor is filthy. No straws."
Order Accuracy
Pros:
"This is my local McDonald’s, they always get my order right and I always get my food quickly."
"The staff brought me the food relatively quick."
"The place is very efficient. The food comes in quite quick."
Cons:
"Ordered Mcspicy, box said so, but inside something else."
"Ordered 20 nuggets as part of my order last night and got given a chicken royale instead - I hate burgers."
"The driver logged on the app that he had delivered it to me which he had not."
"I don't go here often and wont go again made a simple order 2 sausage and cheese bagels got work made my tea opened my bag both bagels ready to eat and one of them didn't have a sausage patty inside gutted poor poor poor."
"They forgot dips for 40 nuggets and select chicken so had to walk over to the window."
"You order on uber or deliveroo and they forget to pack something - 9/10 times more than likely to be the burger of the meal."
"We ordered the Cheese sharebox. We received a Cheese sharebox but inside were chicken pieces."
Service Efficiency
Pros:
"Drive thru in the afternoon practically always busy with long queue, but staff is really quick."
"Much improved. Got my stuff within 3 minutes of completing my needs at the walk-in self-service touch screen kiosk."
"Because the staff were very polite at the drive through at 6.30 am in the morning, which is rare these days because they were professional and smiling and said goodbye have a nice day sir .... well I think we all agree That's good customer service ... well done am staff at the drive through.👍💯😊"
Cons:
"Waiting time is far to long it's been like this for over a year also just got home from getting a MC muffin from drive thru and the bread is all burnt tastes absolutely disgusting."
"This was a disgrace I'd been waiting for my food for about 2 hours."
"The slowest drive thru ever! Asked to park and wait for breakfast order.20minutes later 5 cars are parked and in the end we all left our cars and went in to get our orders which were still not ready."
"I waited there for almost an hour with my wife and two kids but the food was not brought to us."
"The service is very slow indeed. The drive thru is pathetic. Takes over half an hour to get in and out."
"You go through the drive through, you're told to park up. Again you wait 45 minutes for 2 double cheeseburgers and a happy meal."
"Drive-thru should be drive-thru!!! What exactly is the point of having a drive-thru when you’re still asking people to wait for another 15-20mins to have their order processed??"