McDonald's Reviews Summary

Customer Service

Pros:

• "Customer service was perfect, one of the team members even came asking if everything was okay and this was done with other guest too."
• "Service from the staff is in the main good."
• "The staff was very attentive especially with the needs of the children."
• "The exceptional service provided by Chahalia, one of the team members, truly exceeded my expectations."
• "One of the staff came up without us even raising the issue, took us to the till and printed a receipt out all with a big smile on his face."
• "Whenever I had an issue Brian fixes it swiftly."
• "We are really like to visit the McDonald because of kindness and professional service of employees."

Cons:

• "Awful service, waited exactly one hour in the drive thru this evening."
• "Poor customer service, with the main focus now on servicing the delivery drivers!!"
• "Staff are literally oblivious."
• "I went to the desk and literally was ignored completely - I mean standing there for 15 minutes with not so much as a look from an employee."
• "The person that was dealing with my order was extremely rude and not understanding."
• "The staff were extremely rude when I asked them if I could have my food and what was the delay the manager didn’t even acknowledge me."
• "All the staff are rude and when you ask them for something they just give you a dirty look and get annoyed that you’re asking them something."

Management

Pros:

• "The management at this branch should take their feedback seriously and do management training learning how to operate a business efficiently with quality control at the forefront of what they do."
• "The manager mentioned to my mother that they are having staff shortages and it is extremely apparent."
• "But if my food is cold or I have a issue, they've always rectified or given an replacement without a problem."
• "At least the manager gave my mother a free festive pie for the inconvenience."
• "SIHAM, thanks for looking after my family when they come there."
• "Whenever I had an issue Brian fixes it swiftly."
• "The older generation of staff are wonderful though, like one of the managers who does the impressions of famous celebrities."

Cons:

• "The manager handed her food over, I took my handbrake off, prepared to advance but was thwarted by the manager who decided to have a chat with the customer."
• "The manager on shift was rude said I didn’t order anything she managed in Streatham before and was also rude then not even a apology."
• "The manager needs replacing it’s got worse and worse over the past 4 years."
• "The manager was snappy and rude and customers were being ignored at every turn."
• "The guy who I assume was the manager hid by the fries the whole time I was there."
• "Management needs to step in and sort this one out."
• "No apparent management."

Food Quality

Pros:

• "Food is nice and fresh but the wait is too long."
• "Cant fault the breakfast or the food. But the 1 star is for your hot drinks!"
• "Nuggs and fries are always hot, and burgs are mostly well constructed."
• "The chips were great, salted and hot."
• "At least the meal was fresh."
• "The selection is mainly tasty, good fast food."
• "Early morning visit and served in seconds after tapping in order."

Cons:

• "Food is McDonald's, what do you want?"
• "The kitchen cooks the meals and they sit there piled on top of each other for up to an hour before you get your order."
• "This store does not even deserve the one star. This is the worse McDonald I have ever experienced."
• "Late last year we had cold hard and dry food delivered."
• "The food came almost 1 HOUR after we ordered, the food was freezing cold."
• "Last time I ordered a grilled chicken and got deep fried crispy."
• "We were missing a whole meal and one of the burgers was missing a patty."