McDonald's Reviews Summary

Service Speed

Pros:

• "Long queue but it moved quickly."
• "Even tho there were a lot of cars in drive thru, got food quite quickly."
• "Service was quick but maybe that was because I came in early on Saturday morning."

Cons:

• "We waited 20 mins to even get to the pay window."
• "Its a JOKE! 45 minutes waiting for my order to be collected by an Uber driver is embarrassing."
• "Worse mc Donalds I've ever been to had to wait for about 30mins for my food and when it was ready it was all cold."
• "Absolutely ridiculous!! Waited an hour for an online order before they just cancelled it!"
• "I only ordered a drink on the app to collect. I get there and waited for 25 minutes and still nothing."
• "Waited over 20 minutes for a cheeseburger and fries through the drive through."
• "Went in yesterday at 10.50am didn't look busy... We waited 30 mins in total so we asked for a refund and went to burger king."

Staff and Service Quality

Pros:

• "Payment always polite and happy."
• "On the drive thru always polite staff when ordering food and very passionate if undecided what you want."
• "The lady who took our order on the intercom at this drive through was very good at her job, I'd give her 10/10."
• "Food was nice, drive through was fast, staff where polite."
• "Very friendly management and staff, quite busy at peak times."
• "The staff members are well-trained and efficient, swiftly taking orders and delivering meals with a friendly demeanor."
• "Love this Macdonalds - staff are very attentive, and hard working - it was rammo in the main room in here, even though ot was the weeee hours of the next morning!"

Cons:

• "They will always get your order wrong it seems like they are stealing food on purpose as it's not possible to make the same mistake every single time."
• "AVOID this place. If you're starving to death and have ordered a meal, you'd have a better time raising a family of cows, breeding the finest heard of them and then butchering them to make yourself a meal, all of this would be faster than the time it takes to receive your food."
• "Everyone needs to be fired!!!"
• "Please don't blame the staff, blame the management (it's their job)."
• "Slow service and discusting personal. Wery Rude staff."
• "Last visit system was down, everyone was panicking and busy cleaning and closing the store."
• "They need more Training this peoples who works in this McDonald's."

Cleanliness and Atmosphere

Pros:

• "The exterior of this brand new restaurant is very stylish and attractive."
• "There are lots of parking bays around for those who choose to park and eat."
• "The only pros with the refurbishment are the toilets and the hardworking staff😃."
• "The food was hot. The location of it is very prime. It is mostly very busy shop to go to. I have visited so far twice and the cleanliness is good."
• "My chips and one of my friends chips were completely delicious."
• "The franchise has a very airy, clean and comfortable atmosphere. It's staff are friendly and quick to assist."
• "The restaurant provides a clean and comfortable dining area, offering a pleasant atmosphere to enjoy your meal."