KFC Leyton - Lea Bridge Road Reviews Summary

Food Quality

Pros:

• "Food was on point but for the second time in two occasions my order was wrong."
• "Food is good, we love our KFC."
• "The spicy wings were delicious as always, zinger burger was gorgeous and fries were long and crispy."
• "Food arrived hot and delicious as always, can't complain."
• "Good chicken. Very friendly staff."
• "Food is great, yummy, the usual one would expect from any KFC outlet."
• "It really is finger licking good."

Cons:

• "The chicken doesn’t even taste like the original KFC chicken."
• "The batter isn't tasty any longer."
• "The chicken tasted like it was made yesterday!!!"
• "Food was disgusting. Salty as you can not tolerate it."
• "This KFC thinks it’s ok to deliver sub standard food— chicken very dry & batter soaked in oil."
• "Food has clearly been fried again and again to sell and is tasteless."
• "The chicken was disgusting wasn't cooked properly."

Service

Pros:

• "It was very convenient location to have food with family with good ambience."
• "The staff are really polite."
• "Management doing really good job."
• "Staff suggest me with their promotion items it was really helpful."
• "Staff are very friendly. They are doing excellent job."
• "Whenever i visit this kfc staff are very friendly and helpful, always smiling and eager to help."
• "Staff are always looking after you, Best customer service."

Cons:

• "Placed a large order at drive-thru and 3 portions of fries were missing from the zinger meals."
• "The staff DO NOT listen."
• "Worst service and huge arrogance by VIJAYA."
• "The people packing the bags clearly can’t read or follow simple instructions."
• "They put phone down when I asked for their customer service number."
• "Always try to overcharge you. e.g large meals, add dips to your order which you don’t ask or receive."
• "Very rude staff, they don't give the orders."

Cleanliness

Pros:

• "Restuarant is neat and clean i have seen staff doing their excellent job to make this restuarant look spotless."
• "Store is very neat and clean. Toilet is very clean."
• "Restuarant is very clean, there is always 1 staff always cleaning customer area and toilet."

Cons:

• "The toilets weren’t cleaned and the tap was broken hanging off the toilet sink tables weren’t clean."
• "The worst customer experienced in a KFC EVER! Zero hygiene all the table tops had food and drink spilled on them and nobody attempting to clean."
• "Staff couldn't care less toward cleaning and hygiene, toilets were very dirty."
• "Probably the worst KFC in the area, the tables are dirty, don't give you the correct amount of change sometimes they don't give you your change until you remind them."
• "Free parking for 60 minutes, floor was not cleaned often, tables were left dirty with crumbs from previous customers, which surely is not desirable."
• "Was not clean, and badly organised!"
• "Management of this restaurant is very incompetent towards cleanliness."

Order Accuracy

Pros:

• "In and out very quickly, very efficiently."
• "The sound was clear through the speakers, polite clear speaking assistant got all our order completed in record time."
• "Very fast paced environment, you are recommended to check your order at the restaurant to make sure they haven't forgot anything which they have a habit of doing but are quick to rectify the situation."

Cons:

• "Each box meal had a different item missing."
• "Ordered multiple box meals via delivery. Each box meal had a different item missing."
• "This branch ALWAYS misses items."
• "Unfortunately the food here is not as nice as the other KFCs. Also 9 out of 10 times your drive through order will be incorrect."
• "I’ve never been to this branch and got the correct order."
• "Almost every time i have gone, they have forgotten something from my order."
• "Very bad service always miss one item from my order."