Address: Bickley Rd, Bromley, BR1 2NE, United Kingdom
Phone: +442080162153
Rating: 3.9
based on 183 reviews.
Customer Service
Pros:
"This is the second time I've been to Stephen James and they have been helpful both times."
"I had other queries, but because of the fault with the switchboard, I e-mailed Reece instead. I was pleasantly surprised at how quick he was to reply!"
"The person at the service desk - Lucy - courteous and genuine (unlike Croydon). Good manners, great customer service, lovely to deal with."
"Thanks to Michael Sly for his help and assistance today."
"Seems like most who dealt with Will in Sales are the most satisfied and rightly so as he seems to be the most humble, calm and professional among the bunch."
"Neil Waterman!!! What can I say! The most lovely, patient and professional salesman I’ve ever met."
"Nick was always on hand to answer all my queries."
Cons:
"Had a simple repair to a faulty sensor on my mini under warranty. Sounds simple? Not for this dodgy outfit."
"I called at around 3.00pm to check the status and ETA of my car. I couldn't get through despite trying 3 times."
"Appalling!!! Service fell far short of what one would expect from a leading automobile dealership."
"Took 3 days to diagnose an issue (which I had to continuously ring them for an update) which was returned to me as no issues."
"Poor customer service and very rude staff."
"Serious communication problems in the service department."
"Shocking telephone manner Stephen James Bromley has gone down hill recently."
Quality of Work
Pros:
"Just purchased our third successive BMW from Stephen James in Bromley. Faultless service as always."
"On collection the car was stunningly detailed."
"One of the nicest BMW dealership that I ever been. Andrew sorted me out with everything that was necessary in a relaxed and highly grade way."
"I would highly recommend Stephen James BMW Bromley."
"Great service from start to finish! I was reminded by a phone call from Sally the day before my booking."
"I've just been there to view the 3 Series and the 2 Series Gran Tourer. As soon as I've arrived in the parking I was reached by a member of staff who advised me where to park. The reception staff was also very gentle."
"I spoke with a technician named Wayne, lovely guy that answered all my questions and I feel provided me ABSOLUTELY EXCELLENT CUSTOMER SERVICE."
Cons:
"Had egr replaced. After this leak appears."
"Completely unsatisfied with their approach. EDrive unit is faulty but they insist on finding issue at customer expense."
"Very disgusted by this and if this is the treatment given to customers intending to purchase not just any car, but the flagship model of the brand, I would not recommend anyone using this dealership."
"Overall the whole BMW experience is a headache in my case. The cars they gave was nice, appreciate that. But I’m not a happy customer due to final outcome."
"UNPROFESSIONAL AVOID! I went here to get my Recall done for my car last week and on the day of picking my car up I drove it five minutes down the road and had various fault messages pop up."
"They tell lies to cover their own backs luckily I've recorded everything."
"This dealership seems to rip customers off."
Professionalism
Pros:
"Well...if you love your BMW just bring him down there. Is a lovely place with lovely people."
"This was the first time ANY garage had fully explained the procedures and made me understand where my money was going."
"Would recommend and use again."
"Best car dealership I have dealt with, fact. After having made contact Will very quickly got in touch to find out exactly what I was after."
"Great service from Alex and Aaron."
"The communication throughout has been excellent and very professional."
"Amazing customer service received from Reece Kersey."
Cons:
"I found the level of rudeness of the conversation quite revolting."
"Worst telephone manners I have experienced today by a staff member called Amber!"
"The Front of House Staff were very good but the cars on display were boring and there there was no attempt to sell me a new one. Didn't seem to be a good business model."
"They didn't tell me there was a 200 pound cost just to look at it until I had dropped it off there a week after my MOT fail."
"Not very Efficient. Always making mistakes so don’t think I would take my car here to get fixed."
"STAY AWAY! To keep it short: I've been lied and manipulated by salesman Aaron Thomas at Stephen James Bromley BMW into believing that if I change my mind to buy a car I would have to pay for specific costs they incurred."
"Not professional at all, customer service 0 rating."