Address: Lincoln Rd, Enfield, EN1 1SW, United Kingdom
Phone: +442045309554
Rating: 3.4
based on 381 reviews.
Customer Service
Pros:
"I’ve been a customer of Stephen James Enfield for 8 years (3 cars) and they provide the best customer service of any car dealership / service garage I’ve ever had."
"5***** to Matthew and all the team at Stephen James Enfield, my car was in for the EGR recall and I would highly recommend using them great customer service & communication trough out the whole process 👍."
"I was looked after by Tennyson Henry who went completely the extra mile for me in every way."
"Great employees with great work ethics who did a wonderful job on my car with a discount for car polish and my car looks like a brand new bmw just leaving the show room."
"A big thank you to all the team at Stephen James!!! Great communication, excellent customer service."
"Highly recommend this BMW centre. Very good pricing, and great service."
"Another great experience at BMW Enfield. My cars air suspension was leaking so booked it in Tuesday afternoon, dropped it off Wednesday morning and all sorted by the end of the day."
Cons:
"The job done on my car was very poor as you will read, it took a great deal to be able to use the credit that I was promised in the previous incident and I had the car full of bird poo as a bonus."
"Customer service needs attention, also takes too long to get things done, have to ask for updates every day otherwise you are left in the dark... a real joke."
"I am very disappointed with the service I've received. It is hard to digest that a reputable company like BMW can treat their customers with this mannerism."
"Exceedingly poor service."
"Unprofessional. Booked in my car for repairs well in advance and confirmed with the lady on the phone that I will get a loan car."
"Awful service, took my car for diagnostic check (had engine check light on)."
"Even customer services/aftercare is shocking."
Sales Experience
Pros:
"I received our new 330i a few weeks ago from Eric Plumer at Stephen James and I couldn’t be happier with both the car and the service that I received."
"I recently bought a Mini from Stephen James, Enfield and I have nothing except praise for the team."
"Spencer Grimes is nothing short of an outstanding sales person who really listened to what we needed for our car."
"Purchased a stunning car from SJ Enfield and it was a real pleasure."
"Bought a BMW from Nico at Stephen James. I travelled over 400 miles for the car and it was even better than expected."
"I received excellent customer service from the pre-owned sales dept and I would highly recommend asking for Kem Uregal, he was incredibly helpful."
"I purchased my new M4 last year from Stephen James Enfield and I have to say from start to finish I had a great experience."
Cons:
"I bought bmw x6 for almost 50k I thought they are trusted but they scammed me and sold me a crushed car and never told me about the damage."
"They offered me a discount on the tyres which was still £200 more then I paid at Kwik fit & that’s with the discount!"
"If your not white your not getting treated right fault with bmw I bought and had a recall for injectors but they refused to replace."
"**Update** In my experience of Stephen James (twice with the sales team) they have consistently displayed a couldnt care less attitude, barely explaining things and un- interested."
"Just a really terrible place. I most certainly will not ever be taking my car here in future."
"Bought an m3 from here. Burning 1l of oil in 300 miles."
"Had my car recalled for free servicing so they gave us the worst courtesy car they can find."
Service Quality
Pros:
"Body shop team attitude spot on and generally no complaints for the service team in how the car was serviced / Danny on the desk."
"Tennyson was a great person to deal with, his tech guys diagnosed the problem and resolved the issue."
"Generally the service garage was well staffed."
"The service centre is very clean and well spaced out; they practise safe Covid."
"The process for getting people in to the centre and sanitising worked well, with a minimum wait too."
"It was very COVID safe in terms of hand gel everywhere and they also had a box with face masks for customer use."
"As soon as I got to the service department, there was sufficient parking."
Cons:
"The job done on my car was very poor as you will read, it took a great deal to be able to use the credit that I was promised in the previous incident and I had the car full of bird poo as a bonus."
"They took 1 or 2 or 3 months to reply to a single email, now no reply for over a month. Very poor and arrogant level of service, no doubt a very corrupt structure within their organisation hence poor service."
"Unfortunately for my experience Stephen James BMW suffers from poor customer care."
"Manager the was rude and charged me for a warranty rear light part, car was under warranty just to calibrate the rear light."
"Car returned back with a nail in my tyre."
"Took the car in for its first service, and they brought it down to me covered in bird mess."
"BMW is a premium brand and it's reflected in the cost of the maintenance which is pretty steep."