Sytner Solihull BMW Reviews Summary

Customer Service

Pros:

• "Theo Millington was excellent in sourcing the right new BMW. Very pleasant with again a welcoming manner, handover was excellent making it a special occasion."
• "Elliot is the epitome of what a car salesperson should be. Forget the pushy stereotype; he was a trusted advisor, a knowledgeable confidant, and a genuine enthusiast for the BMW brand."
• "A Driving Force of Excellence: Extolling Elliot Nelson and Sytner Solihull. Finding the perfect car can be a journey fraught with pressure and disappointment. Stepping into Sytner, however, was a breath of fresh air."
• "Ali, kept regular contact along with Arafat, another manager who again went above and beyond, liaising with Joe (his counterpart manager) to secure a deal."
• "Craig was absolutely brilliant. He was easy to talk to and very efficient. On transfer day everything went as planned."
• "Very nice day looking at cars. Catherine was very helpful and full of the correct knowledge on all things Bmw."
• "I met Elliot Nelson who is an absolute professional, dealt with my enquiry from start to finish extremely well. A delight to meet and is a real credit to BMW Solihull."
• "Just want to say a big thank you to Elliot Nelson who dealt with me in Moterbility who’s been fantastic give me great service."

Cons:

• "Only downside was there had no temporary vehicle for me to use so had to get picked up and dropped back and lifts around. Bit of an inconvenience."
• "What's even more exasperating is the fact that I was charged a staggering £120 for a service that not only failed to fix the problem but also left me questioning the integrity of the dealership."
• "To exacerbate the situation, when I requested to speak with someone senior to discuss the issue, I was informed that the manager would not be available until after the Christmas and New Year holidays."
• "Customer services doesn’t exist, liars, No communication, I went to repair my car through their insurance they didn’t paint well plus they broke also my flaps front grille sensor and gave my car back broken to me!!!!"
• "Be very careful if distance buying like I was. Used sales team very good at not showing multiple areas of damage in videos."
• "Poor customer service, I put a deposit in for a car over a week which was unfortunately sold to another buyer."
• "Took my BMW 520 D in for a major service with front brake disc and pad change. Cost me £1100 only to find out a week later that oil level sensor wasn’t reset and My detected it was overfilled with oil."
• "If you're thinking of buying from here ask for Ali. We recently part exchanged our diesel car for a fully electric iX1 and worked with him at the Solihull branch."

Quality of Work and Repairs

Pros:

• "The service we have received from, Ali Al-Joodi on the purchase of a new vehicle was second to none."
• "We received outstanding service from Ali Al-Joodi when we purchased two new cars at Sytner Solihull."
• "I visited here recently for a recall on my wife's car. The service advisor was very pleasant and they finished the work very quickly."
• "Brilliant. Popped in for an airbag recall which was completed in 90 minutes."
• "Second time my car has been here, this time for service/MOT plus minor warranty work. The reception staff are always helpful and friendly."
• "10/10 Service Provided! Service Advisor Hannah W Provided An Exceptional Experience…Kept Me Informed Every Step."
• "This was a long distance purchase. Excellent service provided by Theo Millington."
• "I part exchanged my car at Sytner Solihull end of August 2023. Theo worked hard and we looked at a range of options before he found me the right one."

Cons:

• "EXTREMELY DISAPPOINTING EXPERIENCE. I brought my car in this morning to address a bothersome rattle noise emanating from the sunroof. To my dismay, the problem persists, and the sunroof still rattles as if nothing had been done."
• "On top of that the driver side door panel is dead and the windows and side mirror controls have stopped working since the diagnosis."
• "After about 2 weeks it was time to collect my car after it’s repairs have been done. APPARENTLY THEY ROAD TESTED IT! So went to drive the car home and about 500 Yards from BMW DRIVETRAIN ERROR!!"
• "I have encountered similar issues during a previous visit, and I provided feedback through the online form I received via email. Unfortunately, there was no follow-up or communication regarding my concerns."
• "Bought an approved used car last Thursday, found major issues with the car and have been ignored for the last 2 days."
• "Booked in for a recall 6 weeks ago, received a phone call the day before that some parts are not in stock."
• "I had the most amazing experience with Lauren Keeling at Solihull. She spend lots of time keeping me updated with the status of my new vehicle and when it arrived went above and beyond to make sure I was comfortable and confident enough to drive away."
• "Absolute rubbish service by the repair team. Kept my BMW M4 for a few days to diagnose a gearbox issue (whilst adding numerous labour hours to the bill when I was initially told that diagnosis would take one hour)."