Stephen James BMW Ruxley Reviews Summary

Customer Service

Pros:

• "customer service levels were excellent and i was dealt with within 15 minutes of my arrival."
• "Great customer service. Darren from the service team went out of his way to help me out."
• "The service Manager Carla Treats went the extra mile for me in supporting my request."
• "Elliot is an exceptional member of staff and a credit to your team."
• "I was given first class service from Adam Lenton in BMW sales."
• "Excellent service from Stephen James BMW, in my experience they never disappoint."
• "Really great customer service from Adam Lenton. Was helpful throughout my visit."

Cons:

• "Worst dealership I have ever dealt with. Don’t even bother buying a car here."
• "Terrible experience with car servicing, they messed the appointments up."
• "The attitude given to me was not professional by some of the staff."
• "BMW has changed to the worse and become unreliable unprofessional with horrible customer service."
• "Soulless showroom with no meet and greet staff so wandering around."
• "Miserable unengaging service team."
• "All the departments here take an absolute age to answer the phone."

Sales Experience

Pros:

• "I would highly recommend BMW Stephan James Ruxley, I picked up my approved used car last week and couldn’t be happier."
• "I purchased a used BMW and also part exchanged. I found the retail Manager Sergio Garaguso very helpful."
• "Just had a fantastic experience with Tobias from Stephen James at BMW Ruxley."
• "The service from start to finish handover was very professional."
• "Bought my first BMW recently and I must say this was the best service and experience I've ever had."
• "Excellent friendly experience here from Joseph who looked after my service."
• "Nathan Jobson, my sales executive was very informative, friendly and a genuinely nice bloke."

Cons:

• "Had to change from 5 stars to 2 because the service guys were great but the sales team were awful."
• "On arrival and meeting salesperson there was a distinct lack of interest!"
• "Booked car in 3 weeks in advance, Was messed around, Lied too."
• "Very rude salesperson (Robert) avoid at all cost."
• "Management Change has taken its toll on the Service Dept, Shame on You Stephen James."
• "Extremely irresponsible, I booked a test drive for a bmw I saw on their website. I Went there and they kept me waiting for over an hour."
• "I was very disappointed with the sales and experience when considering spending £35000 on a car."

Facility & Environment

Pros:

• "Right from walking into the dealership, I was made to feel very welcome."
• "The showroom is always buzzing with coffee available and comfy chairs."
• "Everybody at Stephen James is friendly and cannot do enough for you."
• "All that one would expect from a local leading automobile dealership. Professional, Excellent customer service and product."
• "I can't recommend Stephen James, Ruxkey highly enough. I can't remember the last time I received such excellent customer service."
• "Big thank you to all at Stephen James especially Chris, Nathan, Joel and Chloe."
• "I’ve always experienced great customer service from this branch, Vicky and Mark from the service department and Paul and Kevin the parts department."

Cons:

• "This place made me never buy BM again."
• "Large BMW & Mini dealership - lots of staff & cars on show but too busy."
• "Visitor parking is non existent and finding a space can be frustrating due to so many new cars taking up space!"
• "Then my car has EVERYTHING wiped from it's software."
• "On collection, no one knew what the some of the buttons were on the dash or how the BMW park assist worked."
• "They just looked just at me like alien!!! And not bothered asking if I need help?"
• "never clean your car like other garages and twice as much for a service"