BMW UK Reviews Summary

Customer Service

Pros:

• "From EMaC point of view satisfied they have tried 100% and would give the agent 5 stars."
• "Homologation Dept is very professional."
• "Very professional and helpful."
• "All the staff are very courteous and helpful."

Cons:

• "Despite raising multiple complaints, I have received absolutely no response from your team."
• "Customer service Supervisors are not customer facing?"
• "I was met by rude attitude and excuses about staff sickness which isn't my problem."
• "Absolutely horrendous customer service."
• "BMW simply do not respond to emails."
• "Customer Service are powerless."
• "They were very poor in communication."

Vehicle Quality

Pros:

• "Owned BMWs for years having loved the quality and precision of handling of many the vehicles."
• "I bough a new M4 B.M.W. Coupe the car is a high quality car..."

Cons:

• "I then broke down on the motor way to find 3 wheel bolts missing including the locking nut."
• "The headlight screen had literally melted."
• "All 3 cars suffer from squeaky brakes..."
• "Once the repair was completed they left bolts undone from a structural part."
• "They have sold me a car that is subject to TWO 'safety recalls'."
• "The car had been letting in water in the boot area and had corroded all the electrical connections in the boot of the car."
• "Recently found one of the rear seat belts (very rarely used) malfunctioned..."

Cost & Pricing

Pros:

• "They quoted a price of £2600 however I refused to get this replaced by BMW due to the cost and replaced privately at a cost of £1100."

Cons:

• "Soon after at 53000 miles the front tyres were below the minimum thread and needed replacing which cost £420."
• "Bought a vehicle being told it came in under the luxury tax bracket however BMW then put on over £600 of additional fees."
• "They have estimated a cost of £1700 which I cannot currently afford."
• "This cost me £518.58."
• "it would require a payment of £1000 to rectify."

Professionalism

Pros:

• "Ben the Service Manager has made an effort to deal with these ongoing issues for me."

Cons:

• "There is a HR employee called LEE. She is the most unprofessional person I have ever come across in a global company."
• "The sales rep in Hillington could have written his knowledge about the car on the back of a postage stamp!"
• "This BMW office by far has to be the most unprofessional overall."
• "I think your staff at Stratatone Leeds need some training in basic human decency."
• "Had an interview here with the female security manager, she came across very rude, abrupt & judgemental."